HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:- How old is your monitor?
- Have there been any recent changes you have made to your computer like adding additional devices such as CD/DVD drives or hard drives?
- Have you registered your Gateway system with Gateway yet?
I'm thinking that your best bet is to contact Gateway's customer care service for the fastest resolution. Unfortunately, they no longer seem to have a physical number to contact them at. But you can send them an e-mail at the following URL: http://support.gateway.com/support/contact/contact_tech1.shtml
You can also go to the following URL to conduct an online support chat with them to help resolve your issue: http://support.gateway.com/support/contact/chat.shtmlThank you again for trusting us with your problem. Let me know if this helps in any way.
Thank you for your time in pursuing an answer to my question.
My monitor is exactly 1 year old since purchasing it. I was slow in getting the monitor registered (May 18, '09) by faxing in my paperwork. However, in speaking earlier to support.gateway.com. , they claimed that the monitor was warrantied for only 90 days - so it would cost me $59.99 to get my problem resolved. Therefore, I thought I would see if your "just answer" company could do the same for me at your lower rate.
My computer has not had any recent changes such as cd/dvd drives or hard drives since setting it up "new" (3.2 GHz, 250 Gb HDD, 1 Gb Ram).
At this time my problem of requiring how to get a Gateway Unlock Code for my monitor still exists. I am no further ahead in solving this problem since before contacting your company for help.
Thanks for your latest helpful input.
I have successfully downloaded the latest EzTune software version 1.54, and also upgraded my Intel (R) Graphics Media Accelerator Driver 915G Express Chipset to the latest 126.96.36.19965 from the respective websites. Currently I sent the problem statement to EzTune for analysis and a return response.
After the downloads were completed, no DDC/CI indicated that EzTune software was unable to communicate with my Gateway display. Still using only the cables and stuff that Gateway provided with the monitor - nothing else like extension cables, adapters, or KVM monitor swiches (??) was used. Only one display used at a time on my computer. I was unable to access any tabs other than the OPTIONS and HELP tabs. The 19 inch display in question came on, the off, then on repeatedly for about 1-2 second intervals forever without even turning on the computer. What is that telling us??
I'm temporarily using another Gateway (17 inch) older display which EzTune sofrtware does not recognize. Got any ideas at this point? I will try the live chat service at the Gateway website while waiting for EzTune to respond.