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I have no printer icon on my hotmail page and when I do a print

Customer Question

I have no printer icon on my hotmail page and when I do a print preview for an e-mail the page shown is blank. How can I solve this problem so that I can print my e-mails? I use the Firefox browser.
Thanks,
Pete Irvine XXX@XXXXXX.XXX

Optional Information:
Computer OS: Windows XP
Browser: Firefox

Already Tried:
I could not find any options for solving the problem via the hotmail site.

Submitted: 1405 days and 5 hours ago.

Category: Computer

Value: $16

Status: CLOSED

Expert: NeOh replied 1405 days and 2 hours ago.

Hi,

When you open the Mail in the firefox browser, in the address bar type this and click Enter

"javascript:window.print();" (with out double quotes )

I hope this will work for you

Thanks
Shidhin

Customer replied 1402 days and 6 hours ago.

Hi Shidhin,
The only address bar on the screen when I am in mail is the address bar where you type in website addresses. I tried entering "javascript:window.print(); in that bar when I had an email on the screen. I then got the printer window but when I hit print, a blenk page a blank page came out. what am I doing wrong?

Expert: NeOh replied 1400 days and 13 hours ago.

Hi,

There will be some Problem with the Firefox browser and the Hotmail page. ( i mean it may not be fully compatible when there are some Frames in the web page )

please try to print the Email from Internet explorer and check whether you are having problem or not. if there is no problem, then it is the Firefox problem . i think they might have fixed this issue in their latest version

Thanks
Shidhin

Customer replied 1399 days and 23 hours ago.

Shidhin,
Looks kike you are right. I can print from Explorer. There is a printer icon in explorer. Your last e-mail gave a link to paste into Hotmail. Could you give me some brief instructions on how to do this? I'm really bad at all this.
ThanksCustomer

Accepted Answer

Expert: NeOh replied 1398 days and 10 hours ago.

Hi,

That is of sure the problem with Firefox. Please try to download the latest Firefox from this link.

http://www.mozilla.com/en-US/firefox/firefox.html?from=getfirefox

else use the Internet explorer.

I hope this will solve the issue

Thanks
Shidhin

Expert Type	Computer Software Engineer
Category:	Computer
Pos. Feedback:	97.9 %
Accepts:	467
Answered:	7/15/2009

Experience: Currently working in web applications.Good Experience in C,VB,ASP,Javascript

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Customer replied 1398 days and 6 hours ago.

Shidhn,
I found the solution myself:
I went to view
clicked on toolbars
clicked on customize
on the next screen a window appeared with a number of icons whitch could be dragged to the toolbar
there was an icon for the printer which I dragged to the toolbar
using the printer icon on the toolbar I can now print

I don't know how I lost the printer icon from the toolbar but this computer has not been used for six months since I only spent the summers at the location of this computer.

Thanks for your help,Customer

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