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Claws224, IEEE Network Engineer, Microsoft
Category: Computer
Satisfied Customers: 5182
Experience:  approx 20 years of experience from software to hardware design
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My son has a samsung notebook and it wont turn on. It gets

Customer Question

My son has a samsung notebook and it wont turn on. It gets as far as the user icon to log in then it says logging off. What could be the matter with it? Any ideas how I can repair the problem? Many thanks
Submitted: 7 years ago.
Category: Computer
Expert:  Anthony Brewster replied 7 years ago.

Hello. Are you running XP or Vista?



Customer: replied 7 years ago.
Windows XP
Expert:  Anthony Brewster replied 7 years ago.

Thanks! Lets try a system restore.


1) Turn on the computer
2) Keep tapping F8 until you see advanced options menu
3) Use arrow keys to select safemode with networking and press enter
4) Press enter for os/xp
5) Choose admin account (not yours)
6) Click yes to continue in safemode


Now, do this...


1) Click Start

2) Click All Programs

3) Click Accessories

4) Click System Tools

5) Click System Restore


Now, please go back to a date when everythingn was working ok but not yesterday to be safe. Go back like 2-4days or something.


Here is a guide as well...







Customer: replied 7 years ago.

Hi thanks for your reply.

I got as far as step 5, clicked the administrator icon, it briefly says loading settings and then almost straight away says saving settings and will not allow me any further. I can't get past the welcome screen, I can't even get as far as the start menu.


Thank you

Expert:  Anthony Brewster replied 7 years ago.

See if you can get the task manager up


CTRL+ALT+DEL and if you get your task manager up, click on File, type explorer.exe and press enter and that should force the desktop up.



Customer: replied 7 years ago.

Im afraid CTRL+ALT+DEL will not open task manager


Any other suggestions?

Expert:  Anthony Brewster replied 7 years ago.

No, im sorry i dont, but let me opt out to see if any other experts can assist you!


Hope everything works out!

Customer: replied 7 years ago.

Ok thanks for your help so far.

I will await reply from someone else.

Customer: replied 7 years ago.

Hi, can anyone help me with this please? Not heard anything for 24 hours now after the previous expert decided to opt out as he was unable to help, although he did try.

Thank you

Expert:  Claws224 replied 7 years ago.



Do you have any disks for this machine or do you have a Windows XP disk?


Let us know


Customer: replied 7 years ago.
This machine does not have a disk drive, it is a notepad.
Expert:  Claws224 replied 7 years ago.



Are there any files you need to keep on the machine?