How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Anthony Brewster Your Own Question

Anthony Brewster
Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5365
Experience:  MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
16299369
Type Your Computer Question Here...
Anthony Brewster is online now
A new question is answered every 9 seconds

The system could not find the environment option that was

Customer Question

"The system could not find the environment option that was entered"
Submitted: 5 years ago.
Category: Computer
Expert:  Anthony Brewster replied 5 years ago.
Hello. Are you running XP or Vista and when did you get this error message, when did it start?

Thanks!
Customer: replied 5 years ago.
Vista The message comes each time I attempt to re-install a programme or do anything that requires administrator priviliges. It started about a week ago when I noticed problems getting one programme to respond and then tried to re-install it.
Expert:  Anthony Brewster replied 5 years ago.
THANKS! This could be a virus or spyware causing this so lets run a quick yet powerful scan to make sure its cleaned out.

Try to run COMBOFIX and it will take about 5 minutes to complete tops. The Microsoft Level 2 Techs use this and nothing gets past it. This is a FREE scan and it does not install anything on your computer, it runs from the command prompt!


http://www.combofix.org/download.php

1) Save it to your desktop

2) Run It



When it is done, you will get a notepad with the report. If anything was deleted it will show you at the top like this....


(((((((((((((((((( other deletions )))))))))))))))))))



After that, close the notepad, restart your computer, and everything should be back to normal. Best of Luck!



Here is you a guide just in case you want to see what happens.



http://www.bleepingcomputer.com/combofix/how-to-use-combofix



BEST OF LUCK! :)
Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5365
Experience: MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
Anthony Brewster and 14 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
When I attempt to run the executable file, I get the response "The system could not find the environment option that was entered" Very frustrating :-( I also have McAfee installed and allready did a scan, does that help?
Expert:  Anthony Brewster replied 5 years ago.
Thanks for letting me know. McAfee doesnt always pick up on everything as nothing is perfect. Try this for me... Turn off the computer, boot to safemode with networking

1) Turn on the computer
2) Keep tapping F8 until you see advanced options menu
3) Use arrow keys to select safemode with networking and press enter

When you get to the desktop, try combofix again.

Thanks!
Customer: replied 5 years ago.
Ok I did the scan which worked fine and deleted a few files, but I am now back to the same problems. Nothing has changed and I still cannot use administrator priviliges to re-install the programmes that are giving trouble. Perhaps I should just back up evertying and clean the system :-(
Expert:  Anthony Brewster replied 5 years ago.
That would be the easy way out if you like! Lets try this...

1) Click Start
2) Click All Programs
3) Click Accessories
4) Right-Click Command Prompt
5) Click Run as admin

On the command prompt, type sfc /scannow and press enter. This is the System File Checker and would put files back in place if any is out of place.

After this is complete, with still using the command prompt, type this chkdsk /r and press enter and it may ask you to let it scan when you do a restart so type Y and press enter and restart your computer to start the process.

Let me know what happens.
Customer: replied 5 years ago.
I attempted that and guess what? When I attempted to activate the administrator privilige I was told "The system could not find the environment option that you entered". I then attempted both scans without the privilige and in both instances I was told that I would need the privilige to execute the scans. Is it possible that I can do these scans in "safe mode" ? That seemed to work last time.
Expert:  Anthony Brewster replied 5 years ago.
YES! You should be able to! If you can do it in safemode but not in Regular Mode, that tells me there is something in there that is throwing it off.

Try that and let me know what happens! Thanks!
Expert:  Anthony Brewster replied 5 years ago.
Hey, i just found out that Microsoft just released Service Pack 2 finally, this could also help you. Here is the direct download.

Windows6.0-KB948465-X86.exe

Download and install that!

:)
Customer: replied 5 years ago.
I really appreciate your sticking with me on this one! Ok I downloaded the update, but was prevented from installing it with the full system running. The response I received was predictable. "The system...". I then tried to install it in safe mode and seemed to be working but failed and directed me to a second update which would fix the problem that was preventing the update from insalling. I also downloaded this sucessfully (in safe mode) and then tried installing and was advised that it cannot be installed in safe mode. I then reverted to regular mode and tried there and received the predictable "The system...". I am completely lost and really dont want to do a full install, espcially since the back up facility is not working well now either and it will be difficult to get evertying off my hard drive.
Expert:  Anthony Brewster replied 5 years ago.
Sorry to hear that. Did you try the other commands from the above post?

Lets try this...

1) Click Start
2) Click All Programs
3) Click Accessories
4) Right-Click Command Prompt
5) Click Run as admin

On the command prompt, type sfc /scannow and press enter. This is the System File Checker and would put files back in place if any is out of place.

After this is complete, with still using the command prompt, type this chkdsk /r and press enter and it may ask you to let it scan when you do a restart so type Y and press enter and restart your computer to start the process.

Let me know what happens.

NOTE: If you have already done this, try this now.

Use your Windows Vista DVD to boot from it, and try a system startup repair.

http://www.bleepingcomputer.com/tutorials/tutorial148.html

BEST OF LUCK! :)
Expert:  Anthony Brewster replied 5 years ago.
Just so you know, Microsoft Supports Service Packs Issues for FREE! So if the above dont help either, call Microsoft and only tell them at first that you are tring to installed Vista Service Pack 2 and you get an error message saying The system could not find the environment option that was entered.

Contact information and hours of operation

To contact Microsoft Customer Service and Support, telephone

1-800-642-7676

Microsoft Customer Service hours of operation:
Monday through Friday, 5:00 AM - 9:00 PM Pacific Time
Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

BEST OF LUCK! :)
Expert:  Molinari replied 5 years ago.

HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:

 

Is the problem better or worse now?

Do you still need help, or is calling Microsoft a satisfactory answer?

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Anthony Brewster
Anthony Brewster
4757 Satisfied Customers
MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST