How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nicholas Ramsay Your Own Question

Nicholas Ramsay
Nicholas Ramsay, Information Systems Manager
Category: Computer
Satisfied Customers: 101
Experience:  Network Admin 6 years +LAN, VOIP and wireless internet expert as well as small computer repair.
2623110
Type Your Computer Question Here...
Nicholas Ramsay is online now
A new question is answered every 9 seconds

I have a slingbox pro connected to an Apple Airport Extreme

Customer Question

I have a slingbox pro connected to an Apple Airport Extreme router base station, which is connected to a Comcast cable modem. The Airport extreme lost its ability to send wireless signal, so I replaced it with another (new) Airport Extreme base station. I am now unable to get slingbox service on my laptops. When I go through slingbox setup assistant, I get a message that there is no slingbox detected.

Help
Submitted: 5 years ago.
Category: Computer
Expert:  Nicholas Ramsay replied 5 years ago.
Hi thanks for the question!

Can you tell me what ports you have opened on the new router? As well as on the PC you are trying to use to connect to the sling box? IE on the windows firewall?

-Nick
Customer: replied 5 years ago.
I opened 5001 ports, and I am using MacBook Pro laptop
Expert:  Nicholas Ramsay replied 5 years ago.
Do you have an Ethernet cord handy? Id like you to directly plug your laptop into the airport access point and try to connect again. This is to rule out any issues with your wireless signal.

The reason I ask is some times you may have interference from a neighboring access point. Also the MTU packet size might be jacked up.

Let me know if the problem persists once you plug it directly to the airport extreme.
Customer: replied 5 years ago.
Unfortunately, I'm not at home at the moment, and can't access my machine.

Can you give me the next several steps to follow, if the solution you suggested doesn't correct the problem?
Expert:  Nicholas Ramsay replied 5 years ago.
That was not meant to fix the problem only to try to narrow down the problem. But I will do my best.

We need to try to rule out some things in order to find the problem. Once we find the problem we can work on a solution to the problem.

The problem could be your Mac laptop. It could be that your sling box needs a firmware update or it could be that the access point you are using doesn't work very well with the sling box. It may need a firmware update. Or you opened the ports on the wrong IP address. Or you only did TCP and not both TCP and UDP. Or your MTU packet size is set below 1500. You may also be having speed/duplex errors with the access point and your sling box. You can fix that by setting it to 100 full instead of auto negotiate.

It also looks like there are a ton of people that are having the same issue as you are. Most seem to be related to firmware not matching up. So I would o what I suggested and update the firmware on the sling box and your AEBS. Once you have done that and it still doesnt work try this guide out. Some people have mentionted it has helped them as well.


1) Open the Airport Utility (Go-Applications-Utilities, or Spotlight it).

2) Select your Airport Extreme on the left. If you don't see it, plug your computer into the router using a wired cable.

3) Go to 'Manual Setup.' (in the menu, click BASE STATION-MANUAL SETUP, or APPLE-L). Five icons will appear at the top.

4) Click the INTERNET icon.

5) Click the DHCP tab.

6) Set the DHCP range to 192.168.

7) Click the ADVANCED icon.

8) Click the Port Mapping tab.

9) Add a new entry (+ button) with the following options... - Public UDP Port(s): - Public TCP Port(s): 5001 - Private IP Address: 192.168.1.201 <-- YOU NEED TO SET THE SLING TO THIS ADDRESS ON SETUP - Private UDP Port(s): - Private TCP Port(s): 5001 Click Continue. Name the entry 'Slingbox.' Click Done.

10) Click the Update button.

If you are connected to your Extreme wirelessly, you will have to wait for it to restart and your computer to connect back up before you continue. Now all you need to do is setup the Slingbox.

1) Connect an ethernet cable to the Slingbox from the Airport Extreme.

2) Power cycle the Slingbox. I recommend holding down the reset button so you can start fresh. This will force the sling to pull a new IP from the Airport Extreme.

3) Run the Slingbox Setup Assistant.

4) You should see a video feed!

5) Under the ROUTER CONFIGURATION section, make sure you do NOT opt for the automatic UPnP. This crashed the setup app. Choose Manual [advanced].

6) Under the Manual Network Setup... - IP address: 192.168.1.201 - Subnet mask: 255.255.255.0 - Default gateway: 192.168.1.1

7) Port Setting - Use port number: 5001

8) Copy the SlingID it gives you. Jot it down if you want to connect from a machine outside the network. This should wrap it up. Now you can run the SlingPlayer and add your box using your SlingID.


I hope this helps!

-Nick
Nicholas Ramsay, Information Systems Manager
Category: Computer
Satisfied Customers: 101
Experience: Network Admin 6 years +LAN, VOIP and wireless internet expert as well as small computer repair.
Nicholas Ramsay and 11 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
Thanks

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions