How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Travis B. Your Own Question

Travis B.
Travis B., Computer Support Specialist
Category: Computer
Satisfied Customers: 3585
Experience:  7+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair
16569391
Type Your Computer Question Here...
Travis B. is online now
A new question is answered every 9 seconds

everytime I try to logon the internet it just says click.w3i.com

Resolved Question:

everytime I try to logon the internet it just says click.w3i.com as the address and it won't go anywhere
Submitted: 5 years ago.
Category: Computer
Expert:  Travis B. replied 5 years ago.
HeyCustomer

Do you have DSL or Dialup?

Travis B.
Customer: replied 5 years ago.

dsl

 

Expert:  Travis B. replied 5 years ago.
From what I can tell that sounds like something on the computer that when you click to go online it comes up to click.w3i.com in the address bar is that correct?

If that is the case, what is your homepage set at, it maybe set to something such as google or yahoo. Just make sure it's not in there. This normally happens when you add software to the computer, such as desktop screen savers or toolbars.

Please go to:

Start
Control Panel
Make sure your on Classic View
Add/Remove Programs

Make sure there isn't any unwanted programs such as desktop screen savers or toolbars, they will have funny names..if you need help figuring out which ones to remove please let me know, otherwise have a good night and god bless! Smile

Travis B.
Customer: replied 5 years ago.

is there any other advice in case that doesn't work

 

Expert:  Travis B. replied 5 years ago.
If none of that work's then you have some soft of sypware on the computer, that can be removed with Spybot Search and Destroy. (free program and very good)

If you have any questions please ask, otherwise have a good night and god bless! Smile

Travis B.
Travis B., Computer Support Specialist
Category: Computer
Satisfied Customers: 3585
Experience: 7+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair
Travis B. and 7 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
I already ran my anti virus and deleted all the toolbars, still not working.
Expert:  Travis B. replied 5 years ago.
Not antivirus, Antispyware, if you don't have Spybot Search and Destroy on the computer I would advise to download it and then run it, you will be very superised about how many things it will find on the computer.

Travis B.
Customer: replied 5 years ago.

I cant download spybot i have no access to the internet

 

Expert:  Travis B. replied 5 years ago.
Your going to have to download and save it to a Cd or Flash drive using another computer.

Please read this:

http://forums.mozillazine.org

Travis B.
Customer: replied 5 years ago.
ok kool thanks man, I'll pay you now

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.