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Travis B.
Travis B., Computer Support Specialist
Category: Computer
Satisfied Customers: 3720
Experience:  7+ years of experience in troubleshooting computer problems. A+ Computer Maintenance and Repair
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How do I get rid of the red X in emails

Customer Question

How do I get rid of the red "X" in emails?
Submitted: 8 years ago.
Category: Computer
Expert:  Travis B. replied 8 years ago.
HeyCustomer

Can you tell me what email program your using? Outlook Express, Window's Mail? Do you use a website such as hotmail, yahoo, gmail?

Where are there is there an Red X.

Travis B.
Customer: replied 8 years ago.
Windows Live Mail and Hotmail
Expert:  Travis B. replied 8 years ago.
In hotmail where do you see a Red X ?, try to take a picture and send it to me here.

Travis B.
Customer: replied 8 years ago.
Usually insde a box where a picture should be. I use Hotmail and Windows Live Mail and IE as the browser. I can't send or take pictures.
Expert:  Travis B. replied 8 years ago.
Customer

First, in Internet Options click the Advanced tab and go to the Multimedia section and make sure that Show pictures is checked. If it is, try these suggestions from Microsoft.

Pictures are not displayed on Web sites in Internet Explorer


Maybe the free Firefox at the link below?

http://www.mozilla.com/firefox/
_____________________________

If you haven't already, please make sure you have the most recent Java and Windows Script engine which fixes many of the "red x" issues. Follow the instructions below:

Click on the link to Sun's Java below, then click on the "Download JRE 5.0 Update 6" download link that is in the "JRE 5.0 Update 6 includes the JVM technology" section. Download the full "Windows Offline Installation" file to your desktop,(about 15 MB), scan it with your antivirus (just to be sure it's clean), then install Java 1.5 from the installer.

http://java.sun.com/j2se/1.5.0/download.jsp

If you still need help please ask, otherwise have a good night and god bless! Smile

Travis B.
Customer: replied 8 years ago.

Travis,

Sorry, problem still persists

Matt L

Expert:  Travis B. replied 8 years ago.
You get the same problem on Mozilla Firefox also?

Travis B.
Customer: replied 8 years ago.
I've never used Mozilla Firefox, just IE, Matt
Expert:  Travis B. replied 8 years ago.
Can you please try and install it to see if it's just a Internet Explorer problem or not.

http://www.mozilla.com/firefox/
Customer: replied 8 years ago.
I'd gladly pay you to succeed, but I haven't solved it (with your help!) yet
Expert:  Travis B. replied 8 years ago.
Please follow the steps to repairing Internet Explorer:

http://support.microsoft.com/kb/318378

Travis B.

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