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Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 5572
Experience:  Certificate Course In Computer Maintenance
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my laptop will not play dvds anymore. how do i fix this is

Customer Question

my laptop will not play dvds anymore. how do i fix this issue?
Submitted: 8 years ago.
Category: Computer
Expert:  Sudipto replied 8 years ago.
Hi,
Does it play some dvds/cds or nothing??
Customer: replied 8 years ago.

i do not know about the cd portion. to the extent of my knowledge it is only the dvd portion.

Expert:  Sudipto replied 8 years ago.
Hi,
The problem you are facing may cause by either hardware or software problem if it is a software problem then it will be resolved by followin the steps below if this did not help then the dvd drive is defective you may have to change it.

1. Click Start and type regedit in the text box.

2. Click "File" in the menu.

3. Click "Export" from the drop-down menu.

4. Click the down arrow beside "Save In" and select Local Disk

(C.

5. Type Backup.reg in the File Name field.

6. Click Save.

=== Deleting UpperFilter and LowerFilter Registry Keys ===

1. Click Start and click Run.

2. In the Open box, type regedit and click OK.

3. Click the plus (+) sign beside HKEY_LOCAL_MACHINE.

4. Click the plus (+) sign beside System.

5. Click the plus (+) sign beside Current Control Set.

6. Click the plus (+) sign beside Control.

7. Click the plus (+) sign beside Class.

8. Locate the {4d36e965-e325-11ce-bfc1-08002be10318} key

and click it.

9. On the File menu, click Export.

10. In the File name box, type savedkey and click Save. It is

better
to save the "savedkey" to the desktop.

11. Click the REG_MULTI_SZ data type UpperFilters (found in

right
window pane) and then click Delete on the Edit menu.

12. When you are prompted to confirm the deletion, click Yes.

NOTE: If this data type is missing, continue to the next
method.

13. Click the REG_MULTI_SZ data type LowerFilters (found in

right
window pane) and click Delete on the Edit menu.

14. When you are prompted to confirm the deletion, click Yes.

15. Quit the Registry Editor and restart the computer.

The CD-ROM drive, DVD-ROM drive, or CD-ROM R/W drive

should now appear
in the My Computer window.

CD/DVD drivers reinstall:

1. Select Computer and click on Manage.

This will prompt you with a User Account Control Window.

2. Click on Continue.

This will open Device Manager.

3. Click the "+" sign next to CD/DVD Drive.

4. Click the first device listed under CD/DVD drive to highlight it.

5. Click uninstall to remove the CD/DVD device driver.

6. Click OK for confirmation.

Restart the computer by powering it completely OFF.
This is very important because the laptops will hibernate or not

load the corrections in the registry until the machine is powered

down.

This fix will workwith Any modle that has the drive compaque HP

whatever.

It is a good idea to make a restore point now that you have the

drive working. The machine can be restored if the dive goes

down again.