How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask B. Rath Your Own Question

B. Rath
B. Rath, Computer Support Specialist
Category: Computer
Satisfied Customers: 11094
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
Type Your Computer Question Here...
B. Rath is online now
A new question is answered every 9 seconds

My hp psc 1300 series printer wont print on command from my

Resolved Question:

My hp psc 1300 series printer won't print on command from my computer. It is shown as offline. The printer is connected in the same way as when it operated properly. How do i get it back "online"? Thank you for your assistance.
Submitted: 7 years ago.
Category: Computer
Expert:  B. Rath replied 7 years ago.

What's the exact model of your HP 1300 series printer? Also, what's the operating system you are using?

Expert:  B. Rath replied 7 years ago.
Got your additional info now; could you clarify if you are using a 32-bit or a 64-bit version of Windows Vista? In order to check for the same, please go to Start, right-click on 'Computer' and select 'Properties'..make a note of and let me know the info accordingly.

Customer: replied 7 years ago.
64 bit
Expert:  B. Rath replied 7 years ago.
Thank you, please download the HP Printing Diagnostic Utility using the following link:

Run the utility in order to diagnose and fix the issue(s) you are having with your printer ..hopefully, this should do the trick.

Keep me posted.

B. Rath and 6 other Computer Specialists are ready to help you