Just did that and it brought up the "my documments" tab - still no desk top......
Nearly there!!! My desk top is back which is excellent! Just one more thing - after the reboot I've had 2 error messages come up that weren't there before.
Error loading c:\proga~mywebs (i didn't catch the rest of the message)
the other was:
Roxwatch9 (I didn't catch the rest of this error message either)
Please could you advise?
Also to be cheecky can I pick your brains - what's your opinion on the programme recure? I spent £40 on it this morning in an attempt to resolve the problem (which it didn't!) but it after running it it did say it "fixed" 1007 problems on my PC - is it ligit of should I get my money back? The licence is for a year
nearly there!! the only error message that is still appearing is (and I made sure I wrote it all down this time!)
The exception unknown software exception (0xe06d7363) occurred in the application at the location 0x7c812afb
I clicked ok, and then the error message:
Roxsniffer 9 module encountered a problem and neeeded to close
just had a quick look - can't find Roxio listed in the add / remove programmes and don't have a roxio CD (Have never actually heard of it!)
still appearing! If it helps the error signature is:
szAppName : RoxWatch9.exe szAppVer : 18.104.22.168 szModName : kernel32.dll
szModVer : 5.1.2600.5781 offset : 00012afb
and the technical information about the report is:
Did the 1st part, shut down and restarted and it was still there (arrrr) Just saw the second part of your email - have gone to the softpedia link to uninstall the only problem is that the roxio application isn't coming up in the applications list - any suggestions??
Still not showing - unless i'm doing something wrong? (thanks for your patience and help with this by the way! You've been great!)
sorted! Thank you so much for all your patience and help with this! You've been fantastic - I will definitley be recommending just answer to you friends that i've found the site!
You've been brilliant!