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This began 3 days ago.
No menu pops up when I left click on an empty area.
How do I find out if I have 6 or 7?
When I open Internet explorer it takes me to MSN, a news site. I finally tried your list of instructions under option 7, and everything made sense, then I got to the advice you gave to restart internet explorer, and I don't know how to do that without losing our conversation. I tried to minimize this page and just log into gmail, but it didn't work.
What is the name of your antivirus software?
Next I recommend that you update your antivirus software and run a complete scan of your PC - the symptoms you describe happen often with certain malware infections.
We have McAfee and 6 weeks ago just bought and installed their most recent update software. I also have Defender.
Now, that's not to say some virus couldn't have gotten through. Is there a way to check and see?
Yes. Do the following:
1. Start the McAfee Security Center
2. "View Recenter Events" or "Reports & Logs" if your are in "Advanced Menu"
3. Click "View Log"
4. Select "Detection Log"
5. Also check scan statistics by selecting "Scan Information"
This should tell you if any infections were found and the last time the scan was run. If the last full scan was more than 3 days ago I recommend updating and running a scan.
1- So are we off Safe Mode with Networking, or do I need to do something to reverse that?
2- McAfee gave no error numbers; it just said all the features were either unprotected or needed attention. And after turning the computer off, McAfee appears to be working fine now.
Ok, then next I recommend you clicking the link below and download and run another malware scan using House Call. All antivirus programs do not cover all malware issues so this will help to catch anything that McAfee may have missed since the issue still looks like a malware infection:
If the above does not resolve all the issues then try the following script and let me know if it resolves the desktop issue:
http://www.kellys-korner-DANGEROUS URL REMOVED
Click on the link and then save the file and then run the file which is designed to fix desktop shortcut issues. After running the script try double clicking on My Computer to see if that issue has been resolved.
Ok, just let me know when you return.
To plug the mouse in look at the connector at the end of the cord and match it up with a port on the PC - once plugged in the PC should automatically recognize it.
Is the connector on the wired keyboard round or oval shape and silver?
Also check on the front as well.
Now when I click on that link I get a web page that looks like the attached image...
Now follow the instructions above to delete the Internet Explorer cache.
If that does not work try resetting Internet Explorer by clicking Tools, Internet Options, Advanced tab then Reset.
Please note !!! - If you Reset Internet Explorer all your configuration options will be set back to the factory defaults and you will have to manually configure them again.