Canon i860 printer will not print black with new cartridge or existing cartridge... Status software shows plenty of ink... Nozzle check prints colors and black... Printer prints pages from internet, MS word and word pad.... BUT without black output... the existing cartridge had only been used a few days, but I put in a new one just in case.... WHAT'S THE PROBLEM?
OS: Windows XP; Browser: Firefox
I furnished that info in my initial input...
Canon support says:
Issue: Black ink does not print
Solution: Perform deep print head cleaning (Windows) i860
Note: After confirming that the cable is connected and the printer is powered on, perform the following.
Hope this helps and please don't forget to hit the green accept button and leave feedback.Hernan
I don't consider this an expert answer... Except for the images, it just reflects what I said I had already done... I did the deep cleaning 3 times... There is no problem with the cable connection because I said - Printer prints pages from internet, MS word and word pad.... BUT without black output...If this is all I can get, I am not willing to pay for a replay of what I told the "expert" I had already done...
SorryCustomer but I need to check all simple errors , please follow these steps
Chek that ink tanks are in correct order.
Refer to the following steps to verify the ink tanks are seated correctly:
Confirm there is no orange tape across the top of the ink tank
If the orange tape is as shown in Figure (A), it is properly removed.
If the orange tape is as shown in Figure (B), remove the remaining tape to the level shown in Figure (A).
Make sure each ink tank is snapped into the printer.
Hernan...These are Printer Service 101 answers... I have been doing this stuff for more than 20 years...I know all about seating cartridges and removing tape from the vent holes...I am not sure you know as much as I do about computers and printers...I only came to your site because I had exhausted everything I knew...WHY DO THE OTHER COLORS PRINT, AND BLACK DOES NOT? THAT IS THE QUESTION I NEED ANSWERED...HAVE YOU NOTICED WHAT I HAVE SAID ABOUT PRINTING FROM OHER APPS AND THE Nozzle check prints colors and black...
It has been more than an hour since I last replied... Has anyone picked up this job?