HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:
-What operating system are you using?-Is there an error number?Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.
Which version of windows media player is it?
Do you have Mcafee?
(Awesome name by the way....)
Do you have an XP installation disc?
I had another idea, try to reinstall WMP11
Open the Add / remove program option from Control Panel.
Once you are in the Add / Remove Program section you will see a list of programs that have been installed on your computer.
In the top section of the Add / Remove program section you will see a small check box saying Show updates click on that as shown in the screen shot below.
Once you have clicked on that scroll down till you see Windows XP - Software Updates.
Under that remove anything that is related to the Windows media player 11 and you will have successfully uninstalled Windows Media Player 11.
Then go here and reinstall it:
See if that does anything.....
You can also try this as well:
- Click Start
- type regedit and press enter (using the Start Search Box)
- Click Continue
- Click the + sign for HKEY_CURRENT_USER
- Click the + sign for Software
- Click the + sign for Microsoft
- Right-Click and DELETE (Media Player Folder)
Scroll back to the top and click the - sign for HKEY_LOCAL_MACHINE to make it back to a + sign
Now, do this...
- Click the + sign for HKEY_LOCAL_MACHINE
- Please close registry editor out
Now, when you re-open Windows Media Player, it will ask you again to choose your settings, click Express Settings and then click Finished....
Try this and see if the problem goes:
You receive a message that is similar to: XXXXX XXXXX C:\WINNT\system32\wmpui.dll succeeded.
See if this solves your issue.
See if this solves the problem.
DRM folder is located here: C:\Documents and Settings\All Users\DRM
After deleting it, download install and run Windows cleanup utility to get all the registry keys cleared: http://support.microsoft.com/kb/290301
To give you instructions about updating the video drivers, I would like to know about your video adaptor make and model number.
Ya this problem "may be" related. If you know a date when this problem has not yet occoured, we can perform a system restore.
This can be an easy and simpler way. To do a system restore: Click on start > All programs > Accessories > System tools > System restore.
choose "restore my system to an earlier time" click on next > Select a date when this problem was not occouring > click next > click next > let it finish and restart your computer.
To get there Just go to my computer > click on C: > click on documents and settings > click on all users > delete DRM
After completion of these steps, reply here for further instructions.
Is it a bootable disc? If yes we can use it.
Still the easier way is try to uninstall the media player first.
Dont reinstall it.
After uninstalling first download, install and run Windows cleanup utility to get all the registry keys cleared: http://support.microsoft.com/kb/290301
Than reinstall it. If it still giving errors, you may use some alternate free application as we dont have the installation disc with us.
Ya you can select all as those are all unwanted files on your system.
Yes and if it still gives error we may continue with another alternate application for WMP 11. Thank you.
Ya this has been a long journey for us.
Try this: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
Using this link try to upgrade the security components, just allow the activeX to run when it asks.
See if this works.
This is going no where, I will opt out so that some other expert may help you. The only option left now is repairing windows by using an installation disc. Other things don't seem to work.