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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 7971
Experience:  Professional computer engineer working as systems developer with top multinational company.
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why does my windows media player keep giving my an error message it must close now&q

Customer Question

No Comment Added
Submitted: 5 years ago.
Category: Computer
Expert:  Molinari replied 5 years ago.

HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:

 


-What operating system are you using?
-Is there an error number?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.

Customer: replied 5 years ago.
windows xp. no error number listed.
code oxc0000005?
Expert:  Molinari replied 5 years ago.

Which version of windows media player is it?

Do you have Mcafee?

(Awesome name by the way....)Laughing

Customer: replied 5 years ago.
i am using windows media player 11. i do not have mcafee. i have norton.

one day i computer screen was reading that some windows component was missing (i dont know where that came from-it was working fine the day before), so i did a sytem restore and since then ive had problems with my player. it will open and after a few minutes a window pops up saying "error detected and now must close". i removed the player and re-downloaded it but the same thing happens. iran my registry patrol but that didn't help the situation either. thanks for the compliment.
Expert:  Molinari replied 5 years ago.

Do you have an XP installation disc?

 

Customer: replied 5 years ago.
um, i dont see one in all this mess i have.
Expert:  Molinari replied 5 years ago.
You may have to run a repair install, I'll opt out and see if another expert has a better solution, it seems we recently had this same question.
Expert:  Molinari replied 5 years ago.

I had another idea, try to reinstall WMP11

 

Open the Add / remove program option from Control Panel.

Once you are in the Add / Remove Program section you will see a list of programs that have been installed on your computer.

 

In the top section of the Add / Remove program section you will see a small check box saying Show updates click on that as shown in the screen shot below.

Uninstall windows media player 11

Once you have clicked on that scroll down till you see Windows XP - Software Updates.

Remove Software Updates

Under that remove anything that is related to the Windows media player 11 and you will have successfully uninstalled Windows Media Player 11.

 

Then go here and reinstall it:

http://www.microsoft.com/downloads/details.aspx?FamilyID=1D224714-E238-4E45-8668-5166114010CA&displaylang=en

 

See if that does anything.....

 

 

 

Customer: replied 5 years ago.
Molinari, I am not at home right now, but I will try removing the player again. It didn't work for me the other day, but who knows...
Thanks for your time and I'll get back to you as soon as I can, it may be a few days. Customer
Expert:  Molinari replied 5 years ago.
Ok...
Customer: replied 5 years ago.
<p>Molinari, I should be able to try to reload WM player late tomorrow afternoon (I won't be home until then) I will keep you posted on what happens. <img src="/tinymce/jscripts/tiny_mce/plugins/emotions/images/smiley-wink.gif" border="0" alt="Wink" title="Wink" width="18" height="18" /></p><p>Customer</p>
Expert:  Molinari replied 5 years ago.

You can also try this as well:

 


- Click Start

- type regedit and press enter (using the Start Search Box)

- Click Continue

- Click the + sign for HKEY_CURRENT_USER

- Click the + sign for Software

- Click the + sign for Microsoft

- Right-Click and DELETE (Media Player Folder)

 

Scroll back to the top and click the - sign for HKEY_LOCAL_MACHINE to make it back to a + sign

 

Now, do this...

 

- Click the + sign for HKEY_LOCAL_MACHINE

- Click the + sign for Software

- Click the + sign for Microsoft

- Right-Click and DELETE (Media Player Folder)

 

Scroll back to the top and click the - sign for HKEY_LOCAL_MACHINE to make it back to a + sign

 

- Please close registry editor out

 

Now, when you re-open Windows Media Player, it will ask you again to choose your settings, click Express Settings and then click Finished....

 

 

Customer: replied 5 years ago.
Man, I tried. Both ways. Guess what? Same old. It comes up "detected a problem and must close". This is frustrating.
What next? Anything?
Talk to you later. Customer
Expert:  Molinari replied 5 years ago.
You may have to run a repair install, I'll opt out and see if another expert has a better solution, it seems we recently had this same question.
Expert:  Ansh P. replied 5 years ago.

Try this and see if the problem goes:

 

 

  • Click Start, and then click Run.
  •  

  • Type the following command in the Open box, and then click OK:
  • regsvr32 %SystemRoot%\system32\wmpui.dll

     

    You receive a message that is similar to: XXXXX XXXXX C:\WINNT\system32\wmpui.dll succeeded.

     

  • Click OK, and then start Windows Media Player again.
  •  

    See if this solves your issue.

     

    Ansh P.

    Customer: replied 5 years ago.
    <p>Ansh P. hi, did what you asked. after i opened wmplayer the same stupid error message comes up saying "encountered a problem and must close".</p><p>Yesterday when i reloaded the player (after deleting it) i also got a message saying "DRM Migrate Exe has encountered a problem and needs to close". Does that help anything? This is really pissing me off. Any other suggestions?</p><p>Did Molinari give up --like i'm about to?</p><p>Customer</p>
    Expert:  Ansh P. replied 5 years ago.
    • Remove the DRM folder
    • Delete all the registry keys associated with it
    • Uninstall windows media player.
    • Reinstall windows media player
    • Also update your video adaptor drivers

    See if this solves the problem.

     

     

     

    Customer: replied 5 years ago.
    <p>I wont be at my home computer today, so I will have to try this tomorrow after work.   Not to sound totally stupid but, how do I remove the DRM folder and delete the keys associated. How do I update my video adaptor drivers? Thanks.</p><p>Customer.</p><p> </p>
    Expert:  Ansh P. replied 5 years ago.

    DRM folder is located here: C:\Documents and Settings\All Users\DRM

     

    After deleting it, download install and run Windows cleanup utility to get all the registry keys cleared: http://support.microsoft.com/kb/290301

     

    To give you instructions about updating the video drivers, I would like to know about your video adaptor make and model number.

     

     

     

     

    Customer: replied 5 years ago.
    ok fine. how do i get to the C:\documents and settings\All users\DRM folder to delete it?
    And how do i find out the make and model of my video adaptor (never heard of that)?

    By the way, I also have this problem with downloading an update for my computer--Service Pack 3. I get a setup error which states "Unable to read from or write to the database". Could these problems be related in some way? Customer
    Expert:  Ansh P. replied 5 years ago.

    Ya this problem "may be" related. If you know a date when this problem has not yet occoured, we can perform a system restore.

     

    This can be an easy and simpler way. To do a system restore: Click on start > All programs > Accessories > System tools > System restore.

     

    choose "restore my system to an earlier time" click on next > Select a date when this problem was not occouring > click next > click next > let it finish and restart your computer.

     

     

    Customer: replied 5 years ago.
    <p>well, i ran a system recovery a while back and now i cant return my computer back to an earlier time than when i did it, April 10th,-------i've been having all these problems since then.</p>
    Expert:  Ansh P. replied 5 years ago.

    DRM folder is located here: C:\Documents and Settings\All Users\DRM

     

    To get there Just go to my computer > click on C: > click on documents and settings > click on all users > delete DRM

     

    After deleting it, download install and run Windows cleanup utility to get all the registry keys cleared: http://support.microsoft.com/kb/290301

     

    After completion of these steps, reply here for further instructions.

     

     

    Customer: replied 5 years ago.
    well, i dont see DRM listed anywhere. there is an NTUSER with a >play icon -looks like the one used by WMPlayer.
    Expert:  Ansh P. replied 5 years ago.
    Do you have an installation disc for windows XP, I guess we need to perform a repair. Also, have you tried to uninstall Media player? If not try to uninstall it and run the windows cleanup utility after that.
    Customer: replied 5 years ago.
    I dont have a windows xp installation disc. i did find a recovery tool cd that i made when i first got my computer. can i use that? should i try it?
    Expert:  Ansh P. replied 5 years ago.

    Is it a bootable disc? If yes we can use it.

     

    Still the easier way is try to uninstall the media player first.

     

     

    Customer: replied 5 years ago.
    oh, i have uninstalled the player and reinstalled it a couple times. same old, same old. i didnt help.
    Expert:  Ansh P. replied 5 years ago.

    Dont reinstall it.

     

    After uninstalling first download, install and run Windows cleanup utility to get all the registry keys cleared: http://support.microsoft.com/kb/290301

     

    Than reinstall it. If it still giving errors, you may use some alternate free application as we dont have the installation disc with us.

    Customer: replied 5 years ago.
    i downloaded the widows cleanup utility. should i select "all" of the applications listed and click remove?
    Expert:  Ansh P. replied 5 years ago.

    Ya you can select all as those are all unwanted files on your system.

    Customer: replied 5 years ago.
    ran the cleanup. downloaded WMP 11. During the download that -DRM has encounted a problem and must now close- popped up. The player did download, but I have yet to try it out. I wont be home again until tomorrow. I'll talk to you later. Thanks for trying. Customer
    Expert:  Ansh P. replied 5 years ago.

    Yes and if it still gives error we may continue with another alternate application for WMP 11. Thank you.

     

     

    Customer: replied 5 years ago.
    here i am again. during the download of WMP 11, the got these error reports--DMR Migrate Exe. has encounted a problem and must now close +Dr Watson Postmortem Debugger has encountered a problem...+ (after trying the media player) i got the usual Windows Media Player has encountered a problem and must now close message.
    I am getting so tired of this crap.
    Any more suggestions?
    Expert:  Ansh P. replied 5 years ago.

    Ya this has been a long journey for us.

     

    Try this: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp

     

    Using this link try to upgrade the security components, just allow the activeX to run when it asks.

     

    See if this works.

     

     

    Customer: replied 5 years ago.
    Ansh P. CRAP! when i click on that link, this is what pops up Internet Explorer has encountered a problem a now must close. I just can't get anywhere, can I?
    I'm ready to throw this out the window.
    Next.
    Expert:  Ansh P. replied 5 years ago.

    This is going no where, I will opt out so that some other expert may help you. The only option left now is repairing windows by using an installation disc. Other things don't seem to work.

     

     

    Customer: replied 5 years ago.
    im at a loss. i think i will take my pc to the local repair shop.
    thanks for all.

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