How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Anthony Brewster Your Own Question

Anthony Brewster
Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5365
Experience:  MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
Type Your Computer Question Here...
Anthony Brewster is online now
A new question is answered every 9 seconds

I have a Dell Dimension 2400 series computer. A black screen

Customer Question

I have a Dell Dimension 2400 series computer. A black screen that mentions that my computer may have not started because of a recent software or hardware change. I have followed all instructions on this page and the blue page that appears also. I cannot reboot my computer can someone help?
Submitted: 5 years ago.
Category: Computer
Expert:  Anthony Brewster replied 5 years ago.
Hello. Have you tried Safemode with Command Prompt? If not, please try that and let me know if you get the command prompt to pull up, if we can, i will give you the commands to run system restore to try that. Thanks...
Customer: replied 5 years ago.
Yes, I have tried with command prompt and a blue screen comes up saying that win dows has shut down to prevent damage to my computer. It says make sure that any new software or hardware is installed properly, but I have not installed anything. It says disable Bios memory options such as caching or shadowing and I do not know how!
Expert:  Anthony Brewster replied 5 years ago.
On the blue screen, under the Tech Notes, can you write down what it says there and normally its something like this for example...

STOP: 0x00000000000A and so much info there....
Customer: replied 5 years ago.
Stop: 0x00000ED (0x81B2F030, 0xc000009c,0x0000000,0x0000000) The c in this info is more like a symbol that I do not know!
Expert:  Anthony Brewster replied 5 years ago.
Thanks. Here is a solution that i hope helps you. You need your XP CD to repair your system.



In order to boot to the Windows XP Recovery Console:
1. Boot with your Windows XP installation CD and choose the "Repair
(Recovery Console)" option from the first menu. If you don't have a
Windows XP Installation CD (e.g. you have OEM "System Recovery" disks
or partion; or none at all then there are other options.

2. If the problem computer and your working computer both have 3.5
inch diskette drives you can download a set of disk images from
http://support.microsoft.com/?kbid=310994 (6 diskettes I believe),
create the diskettes and use them to boot the problem computer to a
command prompt where you can run the command

CHKDSK C: /R

3. If your working computer has a CD or DVD burner you can also
download Bart's PE Builder from http://www.nu2.nu/pebuilder/ and use
that to create a bootable Windows XP CD. Boot the problem computer
with this CD, open a Command Prompt window, and enter the command:

CHKDSK C: /R

I got this from this site..



http://help.lockergnome.com/windows2/blue-screen-error--ftopict472428.html



BEST OF LUCK! :)
Anthony Brewster, Consultant
Category: Computer
Satisfied Customers: 5365
Experience: MICROSOFT PC SAFETY, WINDOWS LIVE ONECARE, WINDOWS GENUINE, & I.T. SPECIALIST
Anthony Brewster and 16 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
I do not have the system installed, but you have been a big help! I ahve reached a screen with nthe installation CD that is the Windows XP Home Edition Setup, however, When I press R, for Recovery Console nothing is working!
Expert:  Anthony Brewster replied 5 years ago.
This is what i would do. Dell have an awesome tech support with or without warranty. For your laptop they have diagnostics tools already installed there as well. Try to call them and ask them to check your BIOS settings, and explain to them whats going on. You might have to use your Windows XP CD that came with this system to do a repair, and if you dont have it, the Dell tech can send you one for free by FedEx.



1-800-www-dell (1-800-999-3355)



BEST OF LUCK! :)

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.