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Sandy PCnut
Sandy PCnut, Computer Support Specialist
Category: Computer
Satisfied Customers: 150
Experience:  15+yrs experience support, train, repair pc's, email, viruses, peripherals
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BROTHER HL-2140 I HAVE A PAPER JAM AND DO NOT KNOW WHAT TO

Customer Question

BROTHER HL-2140 I HAVE A PAPER JAM AND DO NOT KNOW WHAT TO DO. THANKS
Submitted: 7 years ago.
Category: Computer
Expert:  Sandy PCnut replied 7 years ago.
  1. Are you sure it is a paper jam or is that what it is reporting?
  2. What is your operating system, VISTA or XP
  3. Do you have the software for your printer?

 

Sandy

 

Customer: replied 7 years ago.
HI. YES, THE PAPER IS VISIBLE AND JAMMED. I DON'T KNOW RE VISTA OR XP. I HAVE THE SOFTWARE WHICH READS HL-2140/2150N/217OW.
Expert:  Sandy PCnut replied 7 years ago.

let me try to find you some screen shots on how to get to it

 

please give me a few

 

Sandy

Customer: replied 7 years ago.
HI. THANKS
Expert:  Sandy PCnut replied 7 years ago.

http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002308/cv_hl2140_usaeng_usr_b.pdf

 

go to the site above, page 85 is the start of step by step pictures on how to clear a paper jam, if you need further assistance please let me know

 

please ACCEPT this so that I will be paid for my time, and rest assured I will continue to assist you on this issue.

 

Thanks, Sandy

Customer: replied 7 years ago.
THE PRINT IS TOO SMALL AND I CANNOT READ IT. THAQNKS
Expert:  Sandy PCnut replied 7 years ago.

when you go to the site...there is an option to enlarge the page at the top

ACCEPT please as this is a step by step to assist you,

if you would like I will copy it for you here

 

Customer: replied 7 years ago.
I A NOT COMPUTER LITERATE AND WOULD APPREICATE IT IF YOU WOULD COPY IT SO THAT I CAN READ IT. THANKS
Expert:  Sandy PCnut replied 7 years ago.

once you accept it I will be glad to do so

it will take me a few minutes, I will copy and paste the pages for you

 

Sandy

Sandy PCnut and 6 other Computer Specialists are ready to help you
Expert:  Sandy PCnut replied 7 years ago.

http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002308/cv_hl2140_usaeng_usr_b.pdf

STEP1 click on link above

 

STEP2 at the top choose page and change to 85 change size to 100 by clicking the + button or the drop down to choose 100 - if you need further assistance, I am here Thanks, Sandy

graphic

 

STEP 3 you will be on this page, and then just click enter as you are ready to progress to next page

graphic

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