How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Santonu Your Own Question

Santonu , Computer Support Specialist
Category: Computer
Satisfied Customers: 3780
Experience:  Diploma in Hardware
Type Your Computer Question Here...
Santonu is online now
A new question is answered every 9 seconds

Im doing a disk check of the C drive, and it freezes in the

Resolved Question:

I'm doing a disk check of the C drive, and it freezes in the middle of it at a certain point. I've been having problems with my computer running slow and freezing during 'sleep' mode as well, and not running certain games (freezes). On the disk check, it freezes at the 'step 5 out of 5 point, 46% complete, 16706919 out of 42317175 free clusters processed. I ran it twice, and it froze in the same place. I have a Dell Inspiron 1525 that I bought last October.
Submitted: 7 years ago.
Category: Computer
Expert:  Santonu replied 7 years ago.

I am very sorry to inform you that the problem seems to be with the hard drive itself. However to make sure that no software is creating the problem please try the following:

Click Start-> type msconfig in the Search bar and press Enter

Click on Startup tab, click Disable All

Click Apply and Ok

Restart your computer and see if it freezes again.


Customer: replied 7 years ago.
When I type misconfig in the Search bar under Start it searches everywhere, including the internet. Can you help me fix that so that I'm doing what you asked? Also, if the problem is with the hard drive, what do I need to do? Is it covered under my warranty? Do I send it in, take it somewhere?
Expert:  Santonu replied 7 years ago.
Are you sure you typed it as


and not misconfig ?

Customer: replied 7 years ago.
Thanks, XXXXX XXXXX typing it wrong. Maybe I should clarify. The tuneup goes through fine- no freezing- it just doesn't fix my problem. I did what you asked, and my computer started up no problem just like it always does. It never freezes then, just the times I mentioned in my initial query- during the disk check, when I was trying to load one particular game, and when it goes to sleep it won't wake up. So the msconfig thing didn't change anything. It started up like normal. I can use my computer to word process, go on the internet, and do many things, it just freezes at strange times or sometimes seems sluggish, which is why I did the disk check to begin with and discovered that it was freezing during it.
Expert:  Santonu replied 7 years ago.
I think there are three major indications for a hard drive problem:

1 System freezes when coming out of sleep mode

2 Playing particular games (which involves huge amount of data transfer to and from hard disk drive)

3 Freezing while disk check (and at the same cluster number)

You also mentioned about sluggish performance which can also be caused due to some software. But after disabling the startup programs from msconfig, we can eliminate the software related cause.

I suggest you to take a backup of important data immediately and contact a service center.

You can try the following link for warranty information:


You can also call the following number for Dell Support

Technical Support 1-800-624-9896
Customer Service 1-800-624-9897

I am sorry that I could not provide much help with this problem.


Santonu, Computer Support Specialist
Category: Computer
Satisfied Customers: 3780
Experience: Diploma in Hardware
Santonu and 7 other Computer Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Andy


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • Andy's Avatar


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    Computer Programmer / Technician/ Consultant 16+ years
  • Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    Computer technician and founder of a home PC repair company.
  • lifesaver's Avatar


    Computer Software Engineer

    Satisfied Customers:

    Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
  • James K.'s Avatar

    James K.


    Satisfied Customers:

    Technical Director of IT Company