How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23538
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

my toshiba laptop wont start. it appears that the battery

Customer Question

my toshiba laptop won't start. it appears that the battery may not be charging.
Submitted: 5 years ago.
Category: Computer
Expert:  Andy replied 5 years ago.
Hi !! Please answer all these questions point by point.

When you press the power button to turn it on, do you see any thing on screen, like the toshiba boot up screen or something like that. Or is it completely blank (black color) always.

Can you see a faint image of your desktop (try to see it in dark place with flash light). This is important to confirm.

Also, when you press power button, do you see the LED lights on laptop blinking or solid green (which ones are in blinking/solid) and do hear any sound ? Or do you feel that your laptop doesnt even try to boot.

Andy
Customer: replied 5 years ago.
Good Morning. I do not see anything on the laptop screen. It appears that the power starts to go in and stops. Yet, the battery is not taking over either. I am wondering whether it is the battery OR that the power is not charging the battery pack and that there is something wrong with the power cord connection.
Expert:  Andy replied 5 years ago.
Hey there !!

I got your point. But it will be very helpful if you can answer my above questions point by point. Diagnosis u see !!

Andy
Customer: replied 5 years ago.
OOPS! Sorry, I missed that. The lights at the bottom right corner do not hold the light at all. When I press the power button, I see a brief blue light on the power button itself as well as the bottom left corner. In addition, no sounds.


Chris
Expert:  Andy replied 5 years ago.
Hey Chris ...

So, does the power LED stay On ... or does it go off after some time ...

And no other LEDs glow at all ? .. like battery and HDD led.

Did this problem happened suddenly ... or after some eventful day :-)

Andy
Customer: replied 5 years ago.
None of the lighting stays on. No other lights come on and according to my daughter, it was working fine last evening. We did have an instance about a month ago where it appeared that this was happening, but once I moved the plug, it appeared to connect and there were no further instances.
Expert:  Andy replied 5 years ago.
Well in that case the first thing I would suspect is the Power cord. Because if none of LED is coming on, there is no power reaching the laptop. Use a multimeter to check output of the power adapter.

But, there is also possible that the power plug's female plug in laptop is broken. As you said you moved the plug and it worked. Now, this female plug is soldered on motherboard so you will need professional help. You can try to inspect the plug from outside.

If above 2 things solve you r problem you are lucky.

Lets try this one more thing :

Please do the following carefully:
1. Unplug your laptop.
2. Remove the battery from the laptop.
3. Wait 2-3 minutes
4. Now press ON (power button on laptop) for 1 minute
5. Then release the finger and wait one more minute.
6. Now plug in the power cable (dont insert battery yet) and press ON button.
7. Did your screen start working now ? (do you see windows loading)

Let me know how it goes.

Andy

--------------------------------------------------------------------------------------------------------------

If my answer helped you, please click on the ACCEPT button so that I can get paid for my work.

 

Please ask me any question you have before leaving a Negative Feedback. I will be glad to help you solve all your problems.

Positive Feedback and BONUS is always appreciated.
-----------------------------------------------------------------------------------------------------------

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
Andy and 16 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
Ok, so the battery light is flashing yellow, the blue light on the power button as well as the blue light on the bottom left of the screen does not hold the light consistently.
Expert:  Andy replied 5 years ago.
You mean these things changed from before ?

Now, battery light is flashing (prior it will OFF)
power light still turns on and goes OFF

and i correct

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.