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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My keyboard wont type certain letters so I hooked up an old

Customer Question

My keyboard won't type certain letters so I hooked up an old keyboard that we have and the same thing is happening. What could the problem be?
Submitted: 5 years ago.
Category: Computer
Expert:  Andy replied 5 years ago.
Hello !!

Do you have vista or XP. Is this desktop / laptop . What is make model of computer.

If you are sure that your old keyboard is not damaged. Then there can be 2 problems.

1. The system drivers are corrupt
Do you have Windows installation disc. ?

2. There is a Malware in your computer.
Did you try removing malwares ?

Andy

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 23538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
Andy and 4 other Computer Specialists are ready to help you
Customer: replied 5 years ago.

Hi Andy,

 

I have desktop with Vista. It is a Gateway - GM5626...there was something wrong with the computer about 2 weeks ago. It was called something... "number one" so I downloaded a program from mircrosft and it said it cleaned it up...

 

Expert:  Andy replied 5 years ago.
Oh .. was it AntiVirus Number One ?
Customer: replied 5 years ago.
yes
Expert:  Andy replied 5 years ago.
Hello !!

Lets try this. Restart your computer and keep pressing F8 key upon startup. A boot menu will appear. Using your keyboard arrow keys select SAFE MODE with Networking and press Enter and let windows load in safe mode.

Please download these 2 free softwares :

Adaware (dont pay for Adaware Plus)
http://www.lavasoft.com/products/ad_aware_free.php

Malwarebyte (dont pay anything and download free version)
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

Steps:
1. Install these three softwares.
2. Update them online - its free.
3. Scan your system. It will detect all bad softwares. Do what it recommends (delete/quarantine).

Restart your computer now. And see if problem persists.

Let me know how this goes.

Andy
Customer: replied 5 years ago.
ok...thank you so much..
Expert:  Andy replied 5 years ago.
If this does not solve the problem let me know. We will try other things. Keep me updated !!
Customer: replied 5 years ago.
It worked...I am having problems downloading the adware stuff but the malware worked and my computer is back to normal! Thank you so much!!!
Expert:  Andy replied 5 years ago.
You are most welcome. Feel free to ask me any other question you may have about your computer.
Andy

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