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I continue to get an error message for the canon MP610 printer....the

Answered by:Sudipto
Hardware Engineer
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Accepted Answers: 3826

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Customer Question

I continue to get an error message for the canon MP610 printer....the type of print head is incorrect. Install the correct print head. This appeared after a paper jam. How can I correct this?

Optional Information:
OS: Windows XP; Browser: IE

Already Tried:
1.Removed ink tanks and print haead and reinstalled.
2.Turned off and unplugged cord to PC and power cord, reconnected and turned back on.
3. Pressed on/off switch at same time as resume, let go of on/off then pressed resume twice (service window came up) pressed resume 4 more times.

Submitted: 1495 days and 14 hours ago.

Category: Computer

Value: $16

Status: CLOSED

Expert: shibaranjan replied 1495 days and 13 hours ago.

hi...
thanks for using just answer

Does it shows any error code like U051, and U052..?

what is the exact error message..?

Customer replied 1495 days and 13 hours ago.

It shows both error codes. First it shows U051 then if you press OK it shows U052

U052 says The type of print head is incorrect. Install the correct print head.

Expert: shibaranjan replied 1495 days and 13 hours ago.

hi..
thanks for your reply

Turn off the printer
Hold the Resume Button (red circle in the triangle), add a printer (click “Power”) an indicator light green.
Hold the Power Button, release the Resume Button.
Not releasing the Power Button, double click “Resume” and release Both Buttons.
Click “Resume” for Four times
Once you click “Power”, to confirm the selected action (reset counter absorber). To disable the printer “Power” button to click again.

hope this will helps you
If I answered your question and you are satisfied with the answer please click the green "ACCEPT" so that I am paid for my time.

Expert: shibaranjan replied 1495 days and 13 hours ago.

hi..
i am wating for your reply
here i am providing you a link from where you can download a manual to solve your problem

http://www.google.co.in/search?hl=en&ei=pqnXSZXhIsGTkAWYj_THBA&sa=X&oi=spell&resnum=0&ct=result&cd=1&q=fix+U051+error+in+canon+mp610&spell=1

you just copy it to your browser and download

try to clean this print head

If I answered your question and you are satisfied with the answer please click the green "ACCEPT" so that I am paid for my time.

Customer replied 1495 days and 12 hours ago.

I have a question for shibaranjan - after completing step # XXXXX a screen that says service mode appears. The screen does not say anything els. Should it? Once completing the entire process a piece of paper feeds through and teh U051 error appears again.

Expert: shibaranjan replied 1495 days and 2 hours ago.

hi...
thanks for your reply

Remove and re-insert the print head from the machine.

uninstall the drivers from control panel
restart your pc
install the drivers again
Turn off the printer
Hold the Resume Button (red circle in the triangle), add a printer (click “Power”) an indicator light green.
Hold the Power Button, release the Resume Button.
Not releasing the Power Button, double click “Resume” and release Both Buttons.
Click “Resume” for Four times
Once you click “Power”, to confirm the selected action (reset counter absorber). To disable the printer “Power” button to click again.

If I answered your question and you are satisfied with the answer please click the green "ACCEPT" so that I am paid for my time.

Customer replied 1494 days and 14 hours ago.

Unfortunately, none of the suggested solutions worked.

Expert: shibaranjan replied 1494 days and 13 hours ago.

hi...
thanks for your reply
i am very very sorry for not working any solution
i had tried my best

so i opted out so that other experts can help you

thanks
If I answered your question and you are satisfied with the answer please click the green "ACCEPT" so that I am paid for my time.

Accepted Answer

Expert: Sudipto replied 1494 days and 10 hours ago.

Hi,

If the Print Head is already installed, remove the Print Head once and then reinstall it.

If the error is not resolved, the Print Head may be damaged. Contact your Canon service representative.

Expert Type	Hardware Engineer
Category:	Computer
Pos. Feedback:	97.4 %
Accepts:	3826
Answered:	4/5/2009

Experience: Certificate Course In Computer Maintenance

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