Thank you for contacting Just Answer.
First, are you using wireless to connect to the Internet?
When you mention the login above, is that to login to your account with your Internet Service Provider (ISP) or to login to your computer on boot up?
I am not using wireless.My ISP is Time Warner with high speed internet access.
I'm not sure about the answer to your second question. I think the answer is that I am trying to log into Windows XP. Does this make sense. Also - When I am on the "Webpage cannot be displayed, if I check onto "Diagnose Connection Problem" I then get "Welcome to Network Diagnostics for Windows XP. When I click "Next", it says that Windows is checking connectivity. Then I get the message " Connectivity has been successfully restored." When I go back to desktop and click Yahoo Mail. I can get my mail and seem to be able to navigate to other sites from there. But if I X it out in the upper right corner, it goes back to desktop and not my home page.
I have probably given you more than you needed to know, but that is the best way I can explain it. Thanks for your time.
Ok, what web browser are you using? Is it Internet Explorer?
If you press the X in the upper right corner then the web browser should close which sounds like that is what it is doing.
And then when you open the web browser it sounds like the issue is that your home page is not displayed, is that correct?
I think that the info you sent is very helpful.( I did have to read the guide so that I dared to try to run it), but I am not sure how to disable my AVGFREE8.5 spyware. When I o[en it, I get a page that says "You may not be protected. Some components report an error". Everything says active, except update manager, which says update now. Do I update and then try to turn it off ?
I will gladly pay the $10.00 but hope you can help me with this.
Just to clarify, you are using DSL to access the Internet not dialup correct?
Also, what is the make and model of your PC?
On April 1, I changed from PeoplePc (dial up) to Time Warner (DSL) and I have had this problem ever since. Just once after the change was I able to log on with no problems. My computer is a Cisnet, Model # XXXXX . Serial # XXXXX The tower serial is 20204826 0050.
I don't know how to do backup or to reinstall Windows. I'm sorry to be such a pain.
No trouble at all - that is why we are here. Now then, go to the link below:
and then sign in or sign up and then sign in, then enter your serial number, and that will redirect you to a site where you can download new drivers. Download and install the latest driver for your network interface for your PC, then reboot.
Let me know if you need assistance with the installation.
Also, is your PC plugged into a broadband router or directly into the DSL modem?
No you do not need to download all the drivers, just the network driver. If you are unsure of which one just give me names and I will let you know which one.
The only one listed is : sis 900-based PCI fast ethernet adapter. Is this what I am looking for?