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My Acer webcam camera is not working. I have an Aspire 5220

 
Sudipto's Avatar
  • Answered by:Sudipto
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Customer Question

My Acer webcam camera is not working. I have an Aspire 5220 that I've had for a year now and have never tried to use the webcam feature.   When I click on the webcam shortcut I get an alert notice that says the the camera is not found. I just installed the latest driver and it still doesn't work. Checking the device manager file, under imaging devices it says that the Acer Webcam is working properly. Any suggestions?

 

Optional Information:
OS: Windows Vista; Browser: Firefox

Already Tried:
checked device driver file and imaging devices lists Acer web cam is working properly. updated webcam driver (bison. Still receive alert window saying camera not found

Submitted: 1489 days and 10 hours ago.
Category: Computer
Value: $15
Status: CLOSED
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Expert:  Sudipto replied 1489 days and 10 hours ago.

Hi,
What is the exact error messages that you get??

Customer replied 1489 days and 9 hours ago.

When double clicking on the webcam shortcut or selecting the webcam from the programs list, a box opens on my desktop titled Acer Crystal webcam and it states simply "camera not found" there is also a yellow triangle with an exclaimation point in it in front of the words.

Customer replied 1489 days and 9 hours ago.

It's almot 11 am pacifc time I have a meeting I must attend. Will be back in about 4 hours, I'll leave the computer on and this page active.

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Expert:  Sudipto replied 1489 days and 9 hours ago.

Ok
I will post a solution for you...........

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Expert:  Sudipto replied 1489 days and 9 hours ago.

Hi,
Hi one thing I want to know that is your Vista is 32 or 64 Bit ??

Customer replied 1489 days and 5 hours ago.

Hi i'm back, sorry for the delay. My system is 32 bit

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Expert:  Sudipto replied 1489 days and 5 hours ago.

Hi,
Please download the application named "(Suyin_app)_Acer Crystal Eye webcam V1.0.10_XP_Vista.zip" from the link below unzip the file remove your current installed application if any restart the PC and install the downloaded application .

http://tinyurl.com/d5jltr


Customer replied 1489 days and 4 hours ago.

Didn't work. Tried 3 times. Still shows camera not found.

Picture
Expert:  Sudipto replied 1489 days and 4 hours ago.

Hi,
This solution is littlebit peculiar but it works sometime

Just remove all pictures from PICTURES folder and try agian

Customer replied 1489 days and 4 hours ago.

excuse me??? how does that help? where do I put them. I've too many pictures to dump onto a CD

Accepted Answer

Picture
Expert:  Sudipto replied 1489 days and 4 hours ago.

Hi,
You can copy the pictures from the PICTURE folder to another drive or make a new folder on desktop and move the pictures to that folder if this doesnot help then you can just move the pictures to there original location.

Expert TypeHardware Engineer
Category: Computer
Pos. Feedback: 97.4 %
Accepts: 3823
Answered: 3/8/2009

Experience: Certificate Course In Computer Maintenance

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Customer replied 1489 days and 1 hours ago.

Well, the "Acer Webcam" still isn't working.... But I set up "Skype" and the camera built into the computer top works fine with that program, which accomplishes what I wanted to do in the first place. So, thanks for the attempt. We'll call it a success by working around the other way. I'll now push the "accept" button. Thanks for your time.

 
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