How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask David L Your Own Question
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 6421
Experience:  Microsoft & Cisco Certified with over 20 years experience
13852270
Type Your Computer Question Here...
David L is online now
A new question is answered every 9 seconds

using chrome //pippki/content/resetpassword.xul to reset

Customer Question

using "chrome://pippki/content/resetpassword.xul" to reset thunderbird passward still fails authentication
Submitted: 8 years ago.
Category: Computer
Expert:  David L replied 8 years ago.
Hello,

The procedure above was entered into Firefox correct? What version of Thunderbird do you have?

Depending upon the version of Thunderbird you are running try one of the reset procedures at the link below:

http://kb.mozillazine.org/Master_password#Resetting_the_master_password



David L and 3 other Computer Specialists are ready to help you
Customer: replied 8 years ago.

All three systems are running vsn 2.0.0.19.

This is the link I have been using....... without clearing the authentication msg when sending..........

Customer: replied 8 years ago.

All three systems are using 2.0.0.19.

I have been using the above link....

Customer: replied 8 years ago.

using "chrome://pippki/content/resetpassword.xul" to reset thunderbird passward still fails authentication

 

Optional Information:
OS: Windows Vista; Browser: IE

Already Tried:
entered thunderbird error console and used chrome://pippki/content/resetpassword.xul, evaluate to clear password. Used options, privacy, passwords to edit and clear pw. Now no master PW shows in password XXXXX
Have restarted computer, rebooted thunderbird, and thunderbird still has autheication failure msg.
Also, my laptop also using vsn 2.0 for some time now also started demanding password XXXXX Mail server incoming.verizon.net.
However, My wife's thunderbird, "[email protected]" sends and receives. Please send any response to her address.

Additional info: just started setup of new HP Vista DeskTop. Installed thunderbird on Vista. Moved laptop profile to Vesta thunderbird deleting first profile. Then deleted and reinstalled Vista thunderbird. All mail accounts an mail files transferred now load and are readable on both Vista DT thunderbird and thunderbird XP laptop both both have password XXXXX problem.

 

All three systems are running vsn 2.0.0.19.

This is the link I have been using....... without clearing the authentication msg when sending..........

Customer: replied 8 years ago.
When can I expect an answer to my original question?
Expert:  David L replied 8 years ago.
I apologize for the delay.

Ok, next try the following:

Go to Tools, then Options, then Privacy, then Passwords, then Change Master Password, and let me know if this works. It does not reset the password XXXXX may still provide you with a way to change the password XXXXX correct the problem.

Related Computer Questions