How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JMU 1998 Your Own Question

JMU 1998
JMU 1998, Consultant
Category: Computer
Satisfied Customers: 539
Experience:  11+ years of Technical Consulting Experience
Type Your Computer Question Here...
JMU 1998 is online now
A new question is answered every 9 seconds

I have a Toshiba satellite A105. System Restore does not work

Customer Question

I have a Toshiba satellite A105. System Restore does not work anymore and also Help & Support and Search do not work. I restored the OS and this did not help that much. I think I should reinstall the OS but I realized that when I got this computer I did not have a Microsoft Office and a Windows XP CDs that came with it. If I take the Toshiba CD that came with the program MAYBE I will be able to reinstall Windows XP. Can you confirm this? And what am I supposed to do with Microsoft Office? Buy a new one?
Submitted: 6 years ago.
Category: Computer
Expert:  JMU 1998 replied 6 years ago.
Well couple of things:
1). Is the Toshiba CD you are talking about labeled (Operating System or Install disk)?
2). If you do not have the install disks do you happen to have the serial #'s for the XP CD?
3). Sometimes the serial # XXXXX XXXXX on a sticker on the body of the device, look at the bottom.

If you have the serial # XXXXX you can call Microsoft Support and explain to them that I have the serial # XXXXX do not have the CD/Media. They will ship you a CD (you may have to pay for shipping) but you can then install form that CD using the Serial # XXXXX belongs to you.

4). As far as MS Office is concerned same thing is there any documentation that came with this device it may have the Serial # XXXXX it as well and you can follow the same procedure.

I know this sounds like a pain and may take time but I am not sure what other "legal" way this can be accomplished.

Here is the # XXXXX Microsoft support (800)(NNN) NNN-NNNNbr />
Customer: replied 6 years ago.
Thank you.
1) The CD is labelled as follows: TOSHIBA Recovery and Application/Drivers DVD Satellite A100/A105 Series. "The software included on this Recovery DVD was pre-installed on your hard drive at the factory and may only be used for backup and recovery of your Toshiba computer system. Performance of the software is the sole responsibility of Toshiba.
2) I see the label. This is what is written on it:

Windows XP Pro
[bar code] G66C0000H410
Product Key: GHWH3-YY4CG-HC46Y-272D6
[bar code]

__________ end ___________
On the side of this label, vertically placed, we have a "XII-45371"

3) Thank you for the Microsoft support. I will call them and see also what they suggest.

4) Based on the above data, what do you suggest? Obviously if the only solution is to reinstall the OS, then I will either purchase the program or see if I can use one of the license numbers from my office. I am oversee and it is not exactly the same as handling somethign like this at home.

Expert:  JMU 1998 replied 6 years ago.
Well the product key will work if you choose to re-install the O/S and it seems to me that it is the Product Key for Win XP that is on that disk.

This is what you can do:
1). Save all your data, personal files etc... to an external drive or media (jump drive/usb drive)

2). Boot up the machine using that CD and try to re-install the OS. That Product Keyshould work for you since it belongs to you.

3). As far as the MS Office is concerned you can try to call Microsoft and explain what has happened and they may give you another key but I can't gurantee that.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA

Meet The Experts:

  • Andy

    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • Andy's Avatar


    Computer Consultant

    Satisfied Customers:

    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • James's Avatar


    Sr. Computer Support Expert

    Satisfied Customers:

    20 years of experience building, fixing and servicing PCs and operating systems.
  • Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
  • RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    5+ Years in IT, BS in Computer Science
  • Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    Computer Programmer / Technician/ Consultant 16+ years
  • B. Rath's Avatar

    B. Rath

    IT Professional

    Satisfied Customers:

    Certified support for tech-related issues, including computers, email and software.

Related Computer Questions

Chat Now With A Tech Support Specialist
JMU 1998
JMU 1998
IT Consulting
532 Satisfied Customers
11+ years of Technical Consulting Experience