I'd recommend that you remove Norton 360 as well.
To do this, go to start, control panel, add/remove programs, find the Norton 360 and choose remove or uninstall. If you get an error while doing this, click here and follow the steps detailed to manually remove Norton 360.
Once you have done that, Grisoft makes a free antivirus program that you can use if you are not running it on a company system. To download that, click here. If you are looking for a program that is a little better and are willing to purchase it, I'd suggest Trend Micro's Internet Security. (Everyone has an opinion and there are many other good programs out there as well, but this is the one I like and use for myself and all of my customers.)
Please let me know if you need any further assistance.
If you open Norton 360, you should be able to see that a scan is running and stop it there.
I'll answer the question about professionals with a few questions:
1. How comfortable do you feel with working on your system in areas that, if you made a mistake, you could completely mess up your system.
2. Is the cost of having someone do it for you worth it?
If you want to work on your system more, I would be happy to walk you through some steps that will go a long way towards cleaning things up. After that, you'll definitely want something on your comptuer to help protect you against viruses and spyware. That said, I tell everyone that no program can stop a user from getting a virus when he's determined to get one. Having a program doesn't mean that you can (not that you do) simply download anything and everything that looks cool on the Internet.
Let me know what you'd like to do.
Okay, here's a few steps to take, then send me the information in these steps and I'll let you know what you can delete and what you can't...this will take you a long ways towards speeding your system up:
I'm fine with a delay in this process...whenever you reply,I'll get back to you with what you can safely remove and what you can't remove.
Here's what I have for HKEY_CURRENT_USER:
For HKEY_LOCAL_MACHINE, I have:
Can you send me the information in the Data column for each item?
Also, I see that you're running a Canon printer, itunes and QuickTime. Are you okay if some of their helpers don't automatically launch? With the Canon, this might mean that you wouldn't see the ink levels when you print or you won't be able to use the scan buttons on the printer. With iTunes, this will have little effect unless you have an iPod and want iTunes to autolaunch and stuff like that.
Also, do you manage your photos with an Adobe program? If so, do you want the program to automatically launch and download your pictures from your camera when you insert your camera or do you want it to wait till you tell the program to import the pictures?
(Default) - (value not set)
ctfmon.exe - c:\WINDOWS\SYSTEM32\ctfmon.exe
OE - c:\program files\TrendMicro\Internet Security\TMAS_...
(DEFAULT) - (value not set)
Adobe Photo Downloader - c:\ProgramFiles\Adobe\Photoshop Album Starter Edit...
AppleSyncNotifier - c:\ProgramFiles\Common Files\Apple\Mobile Device Su...
BCMSMMSG - BCMSMMSG
CanonMyPrinter - c:\ProgramFiles\Canon\MhyPrinter\BJMyPrt.exe/logon
CanonSolutionsMenu - c:\ProgramFiles\SolutionsMenu\CNSLMAIN.exe
iTunesHelper - c:\ProgramFiles\iTunes\iTunesHelper.exe
OpwareSE4 - c:\ProgramFiles\ScanSoft\OminiPageSe4\OpwareSE4...
QuickTimeTask - c:\ProgramFiles\QuickTime\qttask.exe"-atboottime
SSBkgdUpdate - C:\ProgramFiles\CommonFiles\ScansoftShared\SSBk...
UfSeAgnt.exe - c:\ProgramFiles\TrendMicro\Internet Security\UfSeA...
I use my Canon printer off and on during the day. It supports a high-end digital camera and has lots of helpers that we do not use unless we plug in the camera to download pictures. We may do that one time a week.
I download podcasts daily unto my iPod. It doesn't need to autolaunch though as long as I can open it when I want it.
I don't know when I use QuickTime. It must do something automatically. As long as I know how to open it if I do need it, I guess it doesn't need to autolaunch.
I flip back and forth between Dell Image Expert and Adobe PhotoShop Elements when working with photos. Should I remove one of these programs? I haven't decided which I like best but can be forced to make the decision if needed.
Okay. Current User is okay.
In Local Machine delete:
Adobe Photo Downloader
OpwareSE4 (Ony if you want OmniPage to only function when you have it open.)
On the photo software, I'd stick with just one app, but I don't think that having both is necessarily hurting you.
The step above will do a good job at speeding up your system. Any other work to speed up your system, other than removing software you don't need, is more involved and would be too difficult and risky to do without having my hands on the system itself.
Depending on how much memory you are utilizing and how much you have, adding RAM may help you get better performance as well.
Before adding more RAM, I'm thinking about uninstalling the majority of the programs on the pc and then run QuickSys which is a free registry defragger that I downloaded. (It was recommended by PCTools magazine. They had a special issue on PC Rescue and free software to use to fix your own pc.) After that, I could add the RAM and then reinstall all the programs, minus the excess photo programs and junk. Things are still loading slowly. Today, when attempting to open a Word doc, the pc began attempting to install Microsoft Office Professional Edition 2003 and then I received a message "Installation Error: File not found." It was looking for a file in f:\ITStuff\Office2003. I had plugged in my iPod earlier, after waiting forever for the program to open up, and it had showed files on the f drive. Things are acting weird. Do you think things might improve if I do the uninstalling, etc., mentioned above?
You are welcome to try the QuickSys app but I'll warn you that a lot of those programs mess up a lot more than they fix.
As for the problem with attempting to install MS Office Pro, this is because a standard install was done as opposed to a complete install. As a result, it is calling certain features that aren't installed and can't find them so its trying to install them. It looks like the software was installed from F:\ITStuff\Office2003 and that isn't avaliable anymore.
Again, you are welcome to try uninstalling and using QuickSys but it won't fix the Office issue and you'll run the risk of really making things worse. I think you're to the point where it'd be best to bring in an IT professional to help you further.