How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James Riley Your Own Question

James Riley
James Riley, Sr. Network Engineer
Category: Computer
Satisfied Customers: 104
Experience:  A+, MCP, MCSE, 15 years of experience
Type Your Computer Question Here...
James Riley is online now
A new question is answered every 9 seconds

Dell Latitude D620 will not boot. There is good power. When

Customer Question

Dell Latitude D620 will not boot. There is good power. When I press the ON button the power lcd lights up and stays on. The disk lcd comes on for a few seconds and then goes off. Nothing else happens after that. Here's what I've done: Had the 80gb sata drive reimaged with a new Vista OS. The system booted properly and ran well for a few minutes. While copying files from an external drive to the new drive everything froze-up. When I tried to reboot everything went back to same problem. Since then I have Reseated both 1gb memory cards; swapped slots; tried running with only 1 card; replaced both memory cards with new memory.
Submitted: 5 years ago.
Category: Computer
Expert:  James Riley replied 5 years ago.

Remove power, remove the battery and anything else that is connected to the laptop. Let it sit for a few minutes, then press and hold the power button for 20 seconds. Then, leave the battery out, but insert the external power and try to power the laptop on. If that works, reinsert the battery and you should be good.

 

Let me know how it comes out.

Customer: replied 5 years ago.

I removed all sources of power, let it sit for 10 minutes and did as you suggested. The issues still exists.

Expert:  James Riley replied 5 years ago.

With a Dell Latitude, there should be a battery charge indicator on the battery. Does it show as fully charged or empty?

 

If it shows as fully charged, try removing the AC power and just using the battery to power the system.

 

If it is empty, when you insert the battery and AC power, does the Charging Battery indicater light up on the laptop? (Probably just below the LCD screen or on the front panel.) If you know how to use a Multimeter, test the output on the AC Power adapter connector, where it plugs into the the laptop and confirm that it is outputting what the transformer shows it should output.

 

Also, you may try reseating the HD.

 

If none of this works, is the laptop still under warranty?

Customer: replied 5 years ago.

The battery charge indicator was on earlier this morning as it brought the battery up to full charge. The battery meter shows it to be full. Multimeter shows power adapter to up to spec on output. Results are same whether booting from AC or battery only. laptop is not under warranty.

 

 

Expert:  James Riley replied 5 years ago.

When a system boots, it runs through a POST (Power On Self-Test). This laptop isn't getting to that point which indicates something is majorly wrong.

 

First, I'd try by resetting the BIOS (Basic Input Output System) which will give the system as fresh of a start as possible. Note that, if you do this wrong, you could cause severe damage to your comptuer. Follow the steps at http://support.dell.com/support/edocs/systems/latd620/en/UG/parts.htm#wp1106142. Once you remove the battery, leave it out for 2 minutes, then reverse the steps to insert it back in and close the laptop up. Take careful note to follow every step and adhere to every warning/notice in the instructions. Once you've done this, try booting with just AC power.

 

If resetting the BIOS doesn't work, the laptop needs to be diagnosed by a technician that can put their hands on it. Note that this won't be overly cheap and the repairs will probably reach into the realm of several hundred dollars. With that in mind, you might prefer to get a new laptop and scrap this one.

 

Let me know how this goes.

Customer: replied 5 years ago.
Some progress. Removed, waited and replaced the internal battery. Put it back together and powered up. It began the boot process, the DELL logo came up, a message saying "invalid system configuration" prompted me to press F2 to go to sys config. As I was scrolling through each of the line items the system froze again. I had no choice but to power down. When I tried to reboot I came back to the original problem. Could it be I need to replace the memory battery?
Expert:  James Riley replied 5 years ago.

If you can boot it, try the steps detailed in the following URL: http://support.dell.com/support/edocs/systems/latd620/en/UG/trouble.htm#wp1305119.

 

If you can't get it to stay on, you might try removing the HD (Since its the last thing that was put in) and/or trying different Memory configurations to see if you can get it to boot and stay on for any time.

 

If you can't get it to even stay on long enough to get to run the tests w/out the HD in and with different memory configurations, it probably needs to be seen by a technician or you need a new laptop.

James Riley, Sr. Network Engineer
Category: Computer
Satisfied Customers: 104
Experience: A+, MCP, MCSE, 15 years of experience
James Riley and 10 other Computer Specialists are ready to help you
Expert:  James Riley replied 5 years ago.

After reading the last post, I think I might have been a bit unclear. Once the system boots unsucessfully, its probable that you'll have to reseat the BIOS battery each time you want to try a different configuration.

 

On needing to replace the battery, I doubt it as the problem appears that it is keeping the BIOS config instead of loosing it. A dead battery should cause the config to be lost. If it is easy to get a new battery, its definitely worth a try.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.