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IT Technologies
IT Technologies, PC, Network & CCTV Engineer
Category: Computer
Satisfied Customers: 70
Experience:  20 Years as a Computer/Network technician & CCTV/Access system Engineer
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Windows XP freezes at start-up

Customer Question

Windows XP freezes at start-up
Submitted: 5 years ago.
Category: Computer
Customer: replied 5 years ago.

OS: Windows XP; Browser: IE
Expert:  IT Technologies replied 5 years ago.

Hi

 

On booting press and hold the 'F8' key, this should bring up the XP boot menu.

 

From the menu you could try 'last known configuration that worked

Or, if that doesnt work, try booting into 'safe mode' and then restarting

Customer: replied 5 years ago.

 

Already tried F8 and get no response. Also can't get into safe mode. Screen reads "DELL Bios 1.0.15" but is non-responsive to any commands.

Expert:  IT Technologies replied 5 years ago.

Im fairly sure some Dells have a recovery tool on a hidden boot partition.

 

Try holding F11 and see if that does anything.

 

Failing that do you have a windows XP disk? You could boot of that and repair the current XP installation

Customer: replied 5 years ago.
F11 doesn't work either. I do have an reinstallation CD for XP. If I reboot with it will I loose my files and installed programs?
Expert:  IT Technologies replied 5 years ago.

Not if you choose to 'repair' instead of reinstalling

 

If it is a standard XP disk it should give you this option.

 

DO NOT allow it to delete the current partition, or reinstall windows in a new folder, both of these options would be very bad as far as you're current data goes!

Customer: replied 5 years ago.

It's the original Dell disk that came with the PC. Just tried rebooting with it but the PC isn't reading it. The PC freezes at the very first screen that reads "DELL Bios Revision 1.0.15" and will not respond. Think that it's not progressing far enough to even recognize the CD.

 

 

Expert:  IT Technologies replied 5 years ago.

Right, what model dell is it?

Customer: replied 5 years ago.
Vostro 200 desktop.
Expert:  IT Technologies replied 5 years ago.

You got MSN messenger? this'll be much easier!!

 

mannyana (at sign) live (dot) co (dot) uk

 

If i fix it we'll have to come back here though to sign job off

Customer: replied 5 years ago.
Sorry - don't use MSN Messenger. Should I see if it's installed on this PC?
Expert:  IT Technologies replied 5 years ago.

No, its fine, it's just Im going offline soon as it's 3am here! lol

 

Right, reboot machine soon as it powers back on press and hold F2

 

This, according to the Dell site I've just visited, let you enter setup (bios)

 

In the BIOS you need to navigate to boot options, and set the CD drive as the first boot device

 

Then make sur you have the XP disk in, exit the BIOS saving changes, and reboot the PC

 

If you cant get in with F2 simply power on the PC and hold as many keys down as you can with the flats of you're hands, you should this way hit the setup (bios) key

Customer: replied 5 years ago.
Nope - the screen says "F2 = Setup" but again I get no response when powering up. In fact, even holding down all the keys does nothing.
Expert:  IT Technologies replied 5 years ago.

Hmmm, thats an odd one!

 

so as soon as it says F2=setup you're pressing it?

 

If thats the case and theres nothing happening then it's looking like a hardware fault, or a corrupt BIOS

 

 

Customer: replied 5 years ago.
Yes, I'm pressing it right away.
Expert:  IT Technologies replied 5 years ago.

If it still wont enter BIOS, the next thing to try is to reset the BIOS to defaults

 

This can be done via a small jumper on the mainboard

 

Customer: replied 5 years ago.
Not sure where to find that.
Expert:  IT Technologies replied 5 years ago.

Im just looking for a shamtic for the mainboard now, but dells are usually quite technician friendly, and tend to have a big schematic sticker on the inside of the case.

 

Can you take the side panel/case off and have a look?

 

Basically, it is a small plastic blcok on the board which connects 2 pins, to reset the BIOS to default you simply slide it off the pins, and reposition in the 'reset' position with the power off, then replace back to origianl postiion.

 

 

Expert:  IT Technologies replied 5 years ago.

You need to download the following file -

 

http://support.dell.com/support/edocs/systems/vos200/en/slim_tower/om_en/pdf/PK009A01.pdf

 

This contains the mainboard layout and shows where the BIOS reset jumper is

 

They term it as CMOS reset

 

It's pretty straight forward to do this, you should manage but may need a small torch to see the jumper markings correctly

Customer: replied 5 years ago.
Did pull the cover but having trouble finding it. Since it's getting late, especially for you, perhaps we should call it quits and I'll take it back to the shop where I got. Appreciate your help, and willing to pay you the 15 USD for your effort.
Expert:  IT Technologies replied 5 years ago.

Thank you for that.

 

I do think though you could now sort it, keep the link I sent you in any case cos it's useful to have the board layout!

 

And one other ting that sprung to mind, do you have anything plugged into the pC at present? Modems etc? Sometimes if they go wrong they can stop the PC from booting

Customer: replied 5 years ago.
Actually, yes, I do have an external HD attached to the PC and was copying files over to it when it crashed. After disconnecting it I can get into set-up!
Expert:  IT Technologies replied 5 years ago.

Ahaaa!!

 

And now you might not even need to go into setup!

 

Just come back out and try booting first

 

If not reset and press F2, go into setup, boot options, CD as first boot device, then do recovery from XP disk

 

IT Technologies, PC, Network & CCTV Engineer
Category: Computer
Satisfied Customers: 70
Experience: 20 Years as a Computer/Network technician & CCTV/Access system Engineer
IT Technologies and 6 other Computer Specialists are ready to help you
Customer: replied 5 years ago.

Your'e right - didn't even need to go into set-up!

 

It's fine now - thanks!

Expert:  IT Technologies replied 5 years ago.

No probs, glad you got it sorted ;-)

 

I would recommend trying that external on another PC and see what happens, it may be faulty, or may simply be taking too much power from the USB port

 

Glad I could help out, and thanks ;-)

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