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Rita
Rita, Network Administrator
Category: Computer
Satisfied Customers: 984
Experience:  Network Administrator for large company, Microsoft certified system builder
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I cannot get flash to work on my computer. I downloaded an ...

Resolved Question:

I cannot get flash to work on my computer. I downloaded an uninstaller, quit all applications in the windows system tray, uninstalled flash and then reinstalled it from this link: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&promoid=BUIGP
As per advice from Rita. I then restarted my computer, and checked my flash status using
these websites:
http://www.itl.gwu.edu/showcase/gotFlash.htm
http://www.youtube.com/
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507
Which told me I don't have it installed.
Submitted: 8 years ago.
Category: Computer
Expert:  Rita replied 8 years ago.

Hello,

So when you clicked on the link to reinstall did it state it installed successfully?

Let me ask what Antivirus software are you running?

Customer: replied 8 years ago.
Yes, it stated that it installed correctly. I also checked (I don't know if it means anything) and all of the files it said it was putting in my registry and whatnot are where the details of the installation says they are.

I have Norton antivirus, as well as this "AVG" supposed virus checking thing on there. I shut down the AVG thing for this, though.
Expert:  Rita replied 8 years ago.

Ok,

AVG is a spyware protection but i have seen where norton blocks the installation from completing successfully,

Can you temporarily disable your Norton just till we get this installed and then we can reenable it.

Rita

Rita and 7 other Computer Specialists are ready to help you
Customer: replied 8 years ago.
Okay, I'll try that. I'll get back to you. Thanks!
Expert:  Rita replied 8 years ago.

Ok,

Just come back to this question and respond and i will receive an alert that you have come back if this does not resolve the issue we can furthur troubleshoot this for you.

You can come back to www.justanswer.com and log in and then click on My Questions and you will see a link to come back to this question.

 

Rita and 7 other Computer Specialists are ready to help you
Customer: replied 8 years ago.
Oops, sorry. I forgot to come back to this link. If you're still there, yes I tried this and it didn't work.

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