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So when you clicked on the link to reinstall did it state it installed successfully?
Let me ask what Antivirus software are you running?
AVG is a spyware protection but i have seen where norton blocks the installation from completing successfully,
Can you temporarily disable your Norton just till we get this installed and then we can reenable it.
Just come back to this question and respond and i will receive an alert that you have come back if this does not resolve the issue we can furthur troubleshoot this for you.
You can come back to www.justanswer.com and log in and then click on My Questions and you will see a link to come back to this question.