Ok,

On your desktop or in your programs you should have a shortcut to your HP desktop manager software.

Open the Desktop Manager and click Settings, then Scan Document Settings .

Click the Editable Text Settings tab and select Framed Text.

Ensure that the proper language is set in the OCR Language drop-down list and then click OK and close the manager window.

Next reopen the Desktop Manager and Click Scan Document . The Scan document window should open, So in the Scan Document window select In the "What are you scanning?" section, select Editable Text with Graphics for color documents or Editable Text for black and white documents.

In the "Where do you want the scan to go?" section, select word from the drop-down list.

Click Scan .

When the scan has completed, word should open displaying the scanned text.

Let me know if that does not work.

Thanks

Sure,

Actually I prefer if you would wait as if it does not work we may have to try some other steps and I would like you to be 100% satisfied before you accept.

Thanks

Hmmm,

Did you choose Word or Wordpad?

If you chose Wordpad could you try to select Word.

Also did it open the word program by itelf when you finished scanning?

That is fine,

Do you have Word installed as part of your office package?

Could you try to download and install the atest drivers and software for your machine from here http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-48994-3&lc=en&cc=us&dlc=en&product=3301296&os=228&lang=en

Once it is installed could you reboot and try to scan again.

Thanks