How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vincent Your Own Question

Vincent
Vincent, Programmer
Category: Computer
Satisfied Customers: 283
Experience:  PHP/MySQL, Windows & Linux, Web developer, Computer Security, Computer Hardware, Web Hosting
4502644
Type Your Computer Question Here...
Vincent is online now
A new question is answered every 9 seconds

I keep getting an error message on my computer & ...

Customer Question

I keep getting an error message on my computer & loose my internet connection; the error is: res://ieframe.dll/dnserror.htm#. In IE, there is also a java script message at the same time: javaScriptExpandCollapse''HideID, true''   Help pls, anyone know what is causing this? I have also had trouble with my online passwords being changed.
Submitted: 6 years ago.
Category: Computer
Expert:  Vincent replied 6 years ago.
Hello,

Out of curiosity, do you have any virus protection software on your computer? If so, what program do you have? Is it fully updated?
Customer: replied 6 years ago.
I had Norton with the computer, HP Pavilion purchased 8/07, and now have McAfee, no gap in coverage. I have had problems with stalking from a high tech geek. Virus protection is fully updated; scan done recently.
Expert:  Vincent replied 6 years ago.
Okay, the first thing I'm going to have you try is to scan for any spyware or adware on your machine which may be causing this problem. To do so, download Ad-Aware, a very useful tool that's free of charge.

Download, install and run Ad-Aware. Be sure to use the provided method to download any and all updates for the software, as there are a few you'll need.

Once done updating, restart your computer and enter Safe Mode. To do so, tap on F8 repeatedly as your computer is booting until you're presented with a menu. From that menu, choose Safe Mode.

In Safe Mode, open and run Ad-Aware. Opt to do a Full Scan. This will take some time, but will report any and all pieces of adware and spyware on your computer. Be sure to select ALL things the report finds, even temporary files, lists of recently accessed files and cookies, then clean them all.

Restart your computer once more to get out of Safe Mode and see if things have improved. If not, let me know and we'll look into other options.
Customer: replied 6 years ago.
I will respond after I try the scan. I just did a full system scan on 4/2/08 at 4pm. I hope this helps. Thanks and I'll keep you posted.

Cheri
Customer: replied 6 years ago.
I did not mention that the command prompt comes up when I open the java console & also when I did a system restore to "factory settings", but personalized settings were set up for browsing, email, and more. The list of programs effected flashed by pretty quick, but there were quite a few. I cannot name all of them.

This is the result of the adware2007 scan:
Adware2007scan.4.8.08
Ad-Aware 2007 Build
Log File Created on: 2008-04-08 01:23:22
Using Definitions File: C:\ProgramData\Lavasoft\Ad-Aware 2007\core.aawdef
Computer name: CHERI-PC
Name of user performing scan: SYSTEM

System information
===========================
Number of processors: 2
Processor type: AMD Turion(tm) 64 X2
Memory Available: 69%
Total Physical Memory:(NNN) NNN-NNNNBytes
Available Physical Memory:(NNN) NNN-NNNNBytes
Total Page File Size:(NNN) NNN-NNNNBytes
Available On Page File:(NNN) NNN-NNNNBytes
Total Virtual Memory:(NNN) NNN-NNNNBytes
Available Virtual Memory:(NNN) NNN-NNNNBytes
OS: Microsoft Windows Vista (Build 6000)

Ad-Aware 2007 Settings
===========================
Skipping files larger than(NNN) NNN-NNNNkB
Ignoring infections with lower TAI than: 3


Extended Ad-Aware 2007 Settings
===========================
Unloading known modules during scan
Ignoring spanned files when scanning cab archives
Reanalyzing results after scanning before displaying results
Trying to unload modules prior to removal
Let Windows remove files currently in use at next reboot
Removing quarantined objects after restore
Deactivating Ad-Watch during scans
Writeprotecting system files after repairs
Include info about ignored objects in log file
Including basic settings in log file
Including advanced settings in log file
Including user and computer name in log file
Create and save WebUpdate log file

Databaseinfo
===========================
Version number: 68
Build Number: 0
Build Date and Time: 2008/04/07 12:58:05

Scan Statistics
===========================
Method: Full
      Scan tracking cookies.............................: On
      Scan ADS filestreams..............................: Off

Item Scanned: 282022
Infections Detected: 104
Infections Ignored: 0

Scan detailed statistics
===========================
Type                  Critical    Total
Process Scan....:        0        0
Registry Scan...:        0        0
Registry PE Scan:        0        0
Hosts File Scan.:        0        0
File Scan.......:        0        0
Folder Scan.....:        0        0
LSP Scan........:        0        0
ADS Scan........:        0        0
Cookie Scan.....:      104      104
File Hash Scan..:        0        0

Infections Found
===========================
Family Id: 725 Name: Tracking Cookie Category: DataMiner TAI:3
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat atdmt.com AA002 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat zedo.com geo /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat zedo.com FFbh /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat zedo.com PI /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat zedo.com ZEDOIDA /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat zedo.com ZEDOIDX /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat adrevolver.com adrev_adpath /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat adrevolver.com adrev_adpath2 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat adopt.euroclick.com DMEXP /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat adopt.euroclick.com CTCI /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat adopt.euroclick.com HS /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat adopt.euroclick.com LO /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat adopt.euroclick.com UI /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat adopt.euroclick.com NSC_mc-bepqu.fvspdmjdl.dpn-iuuq /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat data.coremetrics.com CoreID6 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat www.overstock.com SSID /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat overstock.com mxcproclicks /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat overstock.com mxclastvisit /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat overstock.com ostk_aggr_year /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat overstock.com mxccamid /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat overstock.com mxcsitetestset /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat tribalfusion.com ANON_ID /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat trafficmp.com hst2 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat media.adrevolver.com BIGipServerar-slave /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat doubleclick.net id /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat tremor.adbureau.net GUID /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat tremor.adbureau.net AAMAHC /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 247realmedia.com OAX /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat casalemedia.com CMID /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat casalemedia.com CMPS /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat casalemedia.com CMPP /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat casalemedia.com CMJ /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat divx.112.2o7.net s_vi /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat mediaplex.com svid /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ads.revsci.net rsi_us_1000000 /adserver
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ads.pointroll.com PRID /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ads.pointroll.com PRimp /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ads.pointroll.com PRca /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ads.pointroll.com PRcp /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ads.pointroll.com PRpl /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ads.pointroll.com PRcr /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ads.pointroll.com PRpc /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat adopt.specificclick.net LO /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat adopt.specificclick.net UI /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_fzx7Blfzx7Blfalypx27x25x25x22egzq /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_bx7Bhx7Fx7Eybnfx23nbx60 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_zx7Cgnefkhe /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_trimfqf /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_x7Fybcbix7Fimx7Eod /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_bzbx7Bmfehkf /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_nvnwhg /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_ayaxxx7Ex7Endg /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_fx7Efx7Fmkx7Dkx60ibgx7Df /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_cx7Bczx7Cx7Chnxxej /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_fx7Efx7Fyymmx7Dkox7Cmf /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_bzbx7Byokxxib /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_eqdghm /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_kx7Fodgjid /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_kx7Fxxgzx7Cid /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_usheik /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_ecxxuafx7Frsxxbx7Fboesdx60x7Fuse /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_x7Bx7Dfeqx7Bx7Df /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_x7Bx7Dfx7Bgdx7Em /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat 2o7.net s_vi_trichdt /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat realmedia.com RMID /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat realmedia.com RMFL /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat realmedia.com NXCLICK2 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat realmedia.com RMFD /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat server.iad.liveperson.net HumanClickID /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat server.iad.liveperson.net HumanClickACTIVE /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat server.iad.liveperson.net HumanClickID /hc/69263346
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ad.yieldmanager.com uid /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ad.yieldmanager.com bh /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ad.yieldmanager.com ih /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat ad.yieldmanager.com fl_inst /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat www.googleadservices.com Conversion /pagead/conversion/1071769317/
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat tacoda.net TID /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat tacoda.net CMP /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat tacoda.net ANRTT /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat tacoda.net TData /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat tacoda.net Anxd /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat tacoda.net Tcc /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat questionmarket.com ES /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat questionmarket.com LP /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat questionmarket.com CS1 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat support.versiontracker.com rnw_enduser_login /cgi-bin/cnettechtracker.cfg/php/enduser/
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat advertising.com ACID /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat advertising.com BASE /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat advertising.com ROLL /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat advertising.com F1 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat advertising.com C2 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat revsci.net NETID01 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat revsci.net NETSEGS_K06578 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat revsci.net rsi_cls_1000000 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat revsci.net rsi_segs_1000000 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat revsci.net NETSEGS_G07608 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat revsci.net NETSEGS_K05540 /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat versiontracker.com __utma /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat versiontracker.com __utmb /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat versiontracker.com __utmz /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat versiontracker.com vt-email-address /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat versiontracker.com currentplatform /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat versiontracker.com currentOS /
Item Id:NNN-NN-NNNN Value: Browser: Internet Explorer Cookie: C:\Users\Cheri\AppData\Roaming\Microsoft\Windows\Cookies\Low\\index.dat versiontracker.com __qca /

Items Ignored During Scan
===========================


Listing of running processes
===========================
C:\WINDOWS\SYSTEM32\SMSS.EXE
     c:\windows\system32\smss.exe

     c:\windows\system32\ntdll.dll

C:\WINDOWS\SYSTEM32\CSRSS.EXE
     c:\windows\system32\csrss.exe

     c:\windows\system32\ntdll.dll

     c:\windows\system32\csrsrv.dll

     c:\windows\system32\basesrv.dll

     c:\windows\system32\winsrv.dll

     c:\windows\system32\user32.dll

     c:\windows\system32\kernel32.dll

     c:\windows\system32\gdi32.dll

     c:\windows\system32\advapi32.dll

     c:\windows\system32\rpcrt4.dll

     c:\windows\system32\lpk.dll

     c:\windows\system32\usp10.dll

     c:\windows\system32\msvcrt.dll

     c:\windows\system32\sxs.dll

     c:\windows\system32\csrss.exe

     c:\windows\system32\ntdll.dll

Thanks so much for your help!!
Cheri
Customer: replied 6 years ago.
One more thing: My ip is listed as: IP: 71.232.107.56 when I registered on "Kay Brenner" <powertip@pcdocpro.com>. When I do msconfig,my system lists my ip as:
Wireless LAN adaper weireless Network Connections

Connection-specific DNS suffix:
   Link-local IPv6 Address:    feco::c53e:d620:61a2:70d9%11
   IPv4 Address: 192.1.168.1.3
   Subnet Mask: 255.255.255.0
   Default Fateway Address: 192.168.1.1.

Ethernet adapter Local Area Connection
   Media State :
   Connection specific DNS Suffix: Media Disconnected

Tunnel Adapter Local Anrea Connection *6
    Media State :
   Connection specific DNS Suffix: Media Disconnected

Tunnel Adapter Local Anrea Connection *7
   Connection-specific DNS suffix:
   Link-local IPv6 Address: fe00:Jefe:192.168.1.3x12

Tunnel Adapter Local Anrea Connection *9
   Connection-specific DNS suffix:
   IPv6 Address: 2001:0:4137:9e50:1470:23b2:3f57:fefc

Link-local IPv6 Address: fe80:1470:23b2:3f57:fefc%10
Default Gateway: ::

c:\Windows\system32>

Does this help?

Thanks,
Cheri
Expert:  Vincent replied 6 years ago.
Hello,

Sorry it took so long to get back to you. There was a family emergency that I had to deal with. Again, I apologize greatly for the long delay in my response.

Everything seems to be okay from the information you showed me. There weren't any pieces of spyware or adware, and as you said you've run a full scan of your antivirus software, there doesn't seem to be any issues with viruses either. Your computer could quite possibly be malware free. If you're not certain, you can always run a free, online TrendMicro Housecall scan to double-check the validity of the programs you've already used.

The reason your online IP address is different from what your ipconfig results showed is because the ipconfig command only shows your local connection information - usually the internal network address of your ethernet connection rather than your actual online IP address. You can always check your online IP address at MyIPAddress.com

So that I can get some additional information, do you happen to have any plugins or toolbars installed on your copy of Internet Explorer? If so, which are you using? Some plugins could cause problems with the DNS capabilities of Internet Explorer, which can and often will make certain or all sites inaccessible.

Obviously the problem is slightly more complicated than I had originally hoped, but I'm still willing to help you out as best as I can here. When you get the chance, provide me with the information I asked for. In the meantime, I'll look up some other possible causes of your problem.
Customer: replied 6 years ago.

Hi Vincent- My IP came back as:
Your computer's IP address is:*

71.233.160.107
It says that this address is in South Hadley, MA; i live in Granville MA about 45 minutes away. Is this because my internet connection is thru comcast?

I am using a yahoo & google toolbar. Don't know how to check plug ins. Is that an add on? If so, want me to disable toolbars & add ons?

I am running housecall now.

Thanks so much. I appreciate everything you are recommending.

Cheri

 

 

 

Expert:  Vincent replied 6 years ago.
Yes, a plugin is an addon. If Housecall does not find anything, the next thing you may want to do is disable all of the addons and remove any toolbars you're presently using. One of these could very well be causing the issue.

In order to find out if one specific one is causing the problem, you'd need to re-enable the addons and toolbars one by one. If adding one causes the problem again, you can be sure that the addon is either misconfigured somehow or just doesn't work well with your system.

Let me know how things go with the scan.
Customer: replied 6 years ago.

My message just disappeared! Here it is again, Housecall didnot work due to an "internal error." Here's the edited version that was 126 pages, now 18 pgs, sooo sorrrry it is so long:

 

Java Plug-in 1.6.0-oem

Using JRE version 1.6.0-oem Java HotSpot(TM) Client VM

User home directory = C:\Users\Cheri

network: Loading user-defined proxy configuration ...

network: Done.

network: Loading proxy configuration from Internet Explorer ...

network: Done.

network: Loading direct proxy configuration ...

network: Done.

network: Proxy Configuration: No proxy

 

 

----------------------------------------------------

c: clear console window

f: finalize objects on finalization queue

g: garbage collect

h: display this help message

l: dump classloader list

m: print memory usage

o: trigger logging

p: reload proxy configuration

q: hide console

r: reload policy configuration

s: dump system and deployment properties

t: dump thread list

v: dump thread stack

x: clear classloader cache

0-5: set trace level to <n>

----------------------------------------------------

 

liveconnect: Invoking JS method: document

liveconnect: Invoking JS method: URL

basic: Referencing classloader: sun.plugin.ClassLoaderInfo@1ce669e, refcount=1

basic: Added progress listener: sun.plugin.util.GrayBoxPainter@7a4489

basic: Loading applet ...

basic: Initializing applet ...

basic: Starting applet ...

basic: completed perf rollup

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com/housecall/applet/html/javascript/vmchecker.class, version: null]

network: Connecting http://prerelease.trendmicro-europe.com/housecall/applet/html/javascript/vmchecker.class with proxy=DIRECT

network: Downloading resource: http://prerelease.trendmicro-europe.com/housecall/applet/html/javascript/vmchecker.class

Content-Length: 5,532

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com/housecall/applet/html/javascript/vmchecker.class to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\50\90ca772-315f6a7c-temp

liveconnect: Invoking JS method: hcApi

liveconnect: Invoking JS method: javaSystemChecker

liveconnect: Invoking JS method: execScript

liveconnect: Invoking JS method: evalIntermediateValueToReturn

liveconnect: Invoking method: public boolean vmchecker.isProperVm()

liveconnect: Invoking method: public java.lang.String vmchecker.getArchitecture()

liveconnect: Invoking method: public java.lang.String vmchecker.getOsPatchLevel()

basic: Stopping applet ...

basic: Removed progress listener: sun.plugin.util.GrayBoxPainter@7a4489 [ what's this??]

basic: Finding information ...

basic: Releasing classloader: sun.plugin.ClassLoaderInfo@1ce669e, refcount=0

basic: Caching classloader: sun.plugin.ClassLoaderInfo@1ce669e

basic: Current classloader cache size: 1

basic: Done ...

basic: Joining applet thread ...

basic: Destroying applet ...

basic: Disposing applet ...

basic: Joined applet thread ...

basic: Quiting applet ... [is this a java error?]

liveconnect: Invoking JS method: document

liveconnect: Invoking JS method: URL

basic: Referencing classloader: sun.plugin.ClassLoaderInfo@130633a, refcount=1

basic: Added progress listener: sun.plugin.util.GrayBoxPainter@44f787

basic: Loading applet ...

basic: Initializing applet ...

basic: Starting applet ...

basic: completed perf rollup

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com/housecall/applet/html/java/kernel.jar, version: null]

network: Connecting http://prerelease.trendmicro-europe.com/housecall/applet/html/java/kernel.jar with proxy=DIRECT

network: Downloading resource: http://prerelease.trendmicro-europe.com/housecall/applet/html/java/kernel.jar

Content-Length: 377,229

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com/housecall/applet/html/java/kernel.jar to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\21\514677d5-6db909b1-temp

security: Loading Root CA certificates from C:\PROGRA~1\Java\JRE16~1.0\lib\security\cacerts

security: Loaded Root CA certificates from C:\PROGRA~1\Java\JRE16~1.0\lib\security\cacerts

security: Loading Deployment certificates from C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs

security: Loaded Deployment certificates from C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs

security: Loading certificates from Deployment session certificate store

security: Loaded certificates from Deployment session certificate store

security: Loading certificates from Internet Explorer ROOT certificate store

security: Loaded certificates from Internet Explorer ROOT certificate store

security: Loading certificates from Internet Explorer TrustedPublisher certificate store

security: Loaded certificates from Internet Explorer TrustedPublisher certificate store

security: Validate the certificate chain using CertPath API

security: Obtain certificate collection in Root CA certificate store

security: Obtain certificate collection in Root CA certificate store

security: The CRL support is disabled

security: The OCSP support is disabled

security: No timestamping info available

security: Checking if certificate is in Deployment denied certificate store

security: Checking if certificate is in Deployment permanent certificate store

security: Checking if certificate is in Deployment session certificate store

security: Checking if certificate is in Internet Explorer TrustedPublisher certificate store

security: User has granted the priviledges to the code forever

security: Loading Deployment certificates from C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs

security: Loaded Deployment certificates from C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs

security: Adding certificate in Deployment permanent certificate store

security: Added certificate in Deployment permanent certificate store as alias deploymentusercert$tsflag-8158370434484050386

security: Saving Deployment certificates in C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs

security: Saved Deployment certificates in C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs

network: Cache entry found [url: http://prerelease.trendmicro-europe.com/housecall/applet/html/java/kernel.jar, version: null]

liveconnect: Invoking JS method: notifyOnLoadNative

liveconnect: Invoking method: public void com.trendmicro.housecall.kernel.Implementation.bindDelegate()

liveconnect: Invoking JS method: hcApi

liveconnect: Invoking JS method: getStartupContextKey

liveconnect: Invoking JS method: getServerEntryPoint

network: Connecting http://prerelease.trendmicro-europe.com/housecall/services/Configure with proxy=DIRECT

liveconnect: Invoking JS method: getUserAgentString

liveconnect: Invoking JS method: toString

liveconnect: Invoking JS method: setProperty

liveconnect: Invoking JS method: setProperty

liveconnect: Invoking JS method: setProperty

liveconnect: Invoking JS method: setProperty

liveconnect: Invoking JS method: setProperty

liveconnect: Invoking JS method: setProperty

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: delegate

liveconnect: Invoking JS method: setContext

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking method: public final void com.trendmicro.housecall.kernel.Implementation.notifyDelegateIsReady()

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com/housecall/package-info/html/java/x86/win32/WinXP, version: null]

network: Connecting http://prerelease.trendmicro-europe.com/housecall/package-info/html/java/x86/win32/WinXP with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com/housecall/package-info/html/java/x86/win32/WinXP

Content-Length: 1,607

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com/housecall/package-info/html/java/x86/win32/WinXP to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\6\6f68ac06-6e908cb5-temp

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com/housecall/packages/uninstall/winxp.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com/housecall/packages/uninstall/winxp.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

network: Connecting http://prerelease.trendmicro-europe.com/housecall/services/HouseCallThreat with proxy=DIRECT

liveconnect: Invoking method: public final void com.trendmicro.housecall.kernel.Implementation.notifyDelegateIsReady()

network: Connecting http://prerelease.trendmicro-europe.com/housecall/services/HouseCallThreat with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com/housecall/packages/uninstall/winxp.zip

Content-Length: 82,640

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com/housecall/packages/uninstall/winxp.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\57\97e3d79-54ddaab9-temp

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com/housecall/packages/lea/x86/win32.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com/housecall/packages/lea/x86/win32.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com/housecall/packages/lea/x86/win32.zip

Content-Length: 521,487

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com/housecall/packages/lea/x86/win32.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\17\2be46d1-7c69a3c0-temp

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com/housecall/packages/util/x86/javatoolkit-win32.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com/housecall/packages/util/x86/javatoolkit-win32.zip with proxy=DIRECT

network: Downloading resource: http://prerelease.trendmicro-europe.com/housecall/packages/util/x86/javatoolkit-win32.zip

Content-Length: 23,657

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com/housecall/packages/util/x86/javatoolkit-win32.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\55\7fc3b337-7652ebd9-temp

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com/housecall/packages/activeupdate/x86/win32.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com/housecall/packages/activeupdate/x86/win32.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com/housecall/packages/activeupdate/x86/win32.zip

Content-Length: 874,938

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com/housecall/packages/activeupdate/x86/win32.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\10\60121e8a-38aa7454-temp

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com/housecall/packages/util/x86/win32.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com/housecall/packages/util/x86/win32.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com/housecall/packages/util/x86/win32.zip

Content-Length: 1,709,762

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com/housecall/packages/util/x86/win32.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\4\267fb884-2b21fba0-temp

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com/housecall/packages/lea/profiles.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com/housecall/packages/lea/profiles.zip with proxy=DIRECT

network: Downloading resource: http://prerelease.trendmicro-europe.com/housecall/packages/lea/profiles.zip

Content-Length: 1,279

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com/housecall/packages/lea/profiles.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\61\7d7adb3d-321e4f0d-temp

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com/housecall/packages/tmengdriver/x86/BackupFiles_b1218/win32-driver.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com/housecall/packages/tmengdriver/x86/BackupFiles_b1218/win32-driver.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com/housecall/packages/tmengdriver/x86/BackupFiles_b1218/win32-driver.zip

Content-Length: 38,970

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com/housecall/packages/tmengdriver/x86/BackupFiles_b1218/win32-driver.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\52\3db665b4-46dd6c12-temp

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: delegate

liveconnect: Invoking JS method: setContext

liveconnect: Invoking JS method: triggerEvent

network: Connecting http://prerelease.trendmicro-europe.com/housecall/services/HouseCallThreat with proxy=DIRECT

network: Cache entry found [url: http://prerelease.trendmicro-europe.com/housecall/applet/html/java/kernel.jar, version: null]

liveconnect: Invoking JS method: triggerEvent

Starting:ec8784

network: Connecting http://prerelease.trendmicro-europe.com/housecall/services/HouseCallThreat with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

Starting 'LEA - Java - EventPump - #ad7d80' after 25ms

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Connecting http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/ini_xml.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public final java.lang.String com.trendmicro.housecall.kernel.Implementation.getId()

liveconnect: Invoking method: public final void com.trendmicro.housecall.kernel.Implementation.notifyDelegateIsReady()

Changing process action to:engine.system

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/dcespy532m_x32.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/dcespy532m_x32.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/dcespy532m_x32.zip

Content-Length: 326,669

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/dcespy532m_x32.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\9\5891689-2e0444ff-temp

liveconnect: Invoking JS method: triggerEvent

Changing process action to:engine.system

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/ssapi32_v5/ssapi32.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/ssapi32_v5/ssapi32.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/ssapi32_v5/ssapi32.zip

Content-Length: 513,438

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/ssapi32_v5/ssapi32.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\47\2fcfea6f-48c302f5-temp

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

Changing process action to:engine.system

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/tmcomm16-1059.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/tmcomm16-1059.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/tmcomm16-1059.zip

Content-Length: 55,618

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/tmcomm16-1059.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\34\3bdbdf62-5ffaa5bf-temp

liveconnect: Invoking JS method: triggerEvent

Changing process action to:engine

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/engv85_nt386.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/engv85_nt386.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/engv85_nt386.zip

Content-Length: 632,915

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/engine/engv85_nt386.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\50\4f546272-72c22693-temp

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

Changing process action to:pattern.grayware

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/pattern/tscptn.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/pattern/tscptn.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/pattern/tscptn.zip

Content-Length: 1,901,302

Content-Encoding: null

liveconnect: Invoking JS method: triggerEvent

network: Wrote URL http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/pattern/tscptn.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\9\78c5c349-5e407f6d-temp

liveconnect: Invoking JS method: triggerEvent

Changing process action to:pattern.vulnerability

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/pattern/tmvamain.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/pattern/tmvamain.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Downloading resource: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/pattern/tmvamain.zip

Content-Length: 99,212

Content-Encoding: null

network: Wrote URL http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/pattern/tmvamain.zip to File C:\Users\Cheri\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\0\727442c0-63cec1e6-temp

liveconnect: Invoking JS method: triggerEvent

Changing process action to:pattern.grayware

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

network: Cache entry not found [url: http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/pattern/ssapiptn.zip, version: null]

network: Connecting http://prerelease.trendmicro-europe.com:80/housecall/activeupdate/pattern/ssapiptn.zip with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method:

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent [... 113 pages of this error..very persistent!!!]

liveconnect: Invoking method: public void com.trendmicro.housecall.kernel.ContextFilter.setOption(java.lang.String,java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public void com.trendmicro.housecall.kernel.ContextFilter.setOption(java.lang.String,java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public void com.trendmicro.housecall.kernel.ContextFilter.setOption(java.lang.String,java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public void com.trendmicro.housecall.kernel.ContextFilter.setOption(java.lang.String,java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public void com.trendmicro.housecall.kernel.ContextFilter.setOption(java.lang.String,java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public void com.trendmicro.housecall.kernel.ContextFilter.setOption(java.lang.String,java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public void com.trendmicro.housecall.kernel.ContextFilter.setOption(java.lang.String,java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public void com.trendmicro.housecall.kernel.ContextFilter.dispatchAction(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: delegate

liveconnect: Invoking JS method: setContext

network: Connecting http://prerelease.trendmicro-europe.com/housecall/services/HouseCallThreat with proxy=DIRECT

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

network: Connecting http://prerelease.trendmicro-europe.com/housecall/services/HouseCallThreat with proxy=DIRECT

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.isOptionAvailable(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

Changing process action to:engine.system

liveconnect: Invoking JS method: triggerEvent

Changing process action to:engine.system

Changing process action to:engine

Changing process action to:engine.system

liveconnect: Invoking JS method: triggerEvent

 

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

Changing process action to:pattern.grayware

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public boolean com.trendmicro.housecall.kernel.ContextFilter.getBooleanOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking method: public final void com.trendmicro.housecall.kernel.Implementation.notifyDelegateIsReady()

Changing process action to:pattern.malware

liveconnect: Invoking JS method: triggerEvent

Changing process action to:pattern.grayware

liveconnect: Invoking JS method: triggerEvent

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

liveconnect: Invoking method: public java.lang.String com.trendmicro.housecall.kernel.ContextFilter.getOption(java.lang.String)

liveconnect: Needs conversion: java.lang.String --> java.lang.String

Changing process action to:detect.threats

network: Connecting http://prerelease.trendmicro-europe.com/housecall/services/HouseCallThreat with proxy=DIRECT

network: Connecting http://prerelease.trendmicro-europe.com/housecall/services/HouseCallThreat with proxy=DIRECT

network: Connecting http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/ini_xml.zip with proxy=DIRECT

network: Cache entry not found [url: http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/ini_xml.zip, version: null]

network: Connecting http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/ini_xml.zip with proxy=DIRECT

network: Connecting http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/server.ini with proxy=DIRECT

network: Cache entry not found [url: http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/server.ini, version: null]

network: Connecting http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/server.ini with proxy=DIRECT

network: Cache entry not found [url: http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/engine/ssapi32_v5/ssapi32.zip, version: null]

network: Connecting http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/engine/ssapi32_v5/ssapi32.zip with proxy=DIRECT

network: Cache entry not found [url: http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/engine/ssapi32_v5/ssapi32.zip, version: null]

network: Connecting http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/engine/ssapi32_v5/ssapi32.zip with proxy=DIRECT

network: Cache entry not found [url: http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/engine/ssapi32_v5/ssapi32.zip, version: null]

network: Connecting http://housecall-v8.activeupdate.trendmicro.com:80/activeupdate/engine/ssapi32_v5/ssapi32.zip with proxy=DIRECT

 

Cheri

Customer: replied 6 years ago.

Hi- Would it make sense to pay for HouseCall as this progam seems to have potential? There is a problem with the command prompt coming up when it is not supposed to - during recovery to "factory condition." Personalized settings were set up for mail, browsing and other stuff.

I will try disabling toolbars and add ons and add back one at a time. I get errors, the res://ieframe.dll/dnserror.htm# XXXXX I hit the enter key to send info. This error is accompanied by a java mess, "ExpandCollapse'block TrueID' true... or something like that. I took that from memory.

 

Thanks

Cheri

Thanks

Cheri

Expert:  Vincent replied 6 years ago.
Hello,

Houscall is a non-paid-for solution. You'll never have to pay for it for any reason. If you're talking about Trend Micro PC-Cillin, their downloadable anti-virus software, that is an option available to you... but the program you have now should be sufficient.

The next thing I'm going to have you do involves having the original Windows XP / Operating System disk that came with your computer. Do you have one available?
Customer: replied 6 years ago.

Hi Vincent- Yes, I have the disk and I have done a system recovery already... not a restore, but recovery to factory condition. I did the recovery from the D drive. When I used the disk in the past, there was a problem with the recovery and my laptop just kept starting and restarting... all night....finally I took the battery out and sent back to HP. I have sent to HP 3 times now. The last time, it took them 6 weeks to send my computer back!

I have disabled toolbars and add-ons, but still get the error and lose internet connection.

House call seemed to have potential. Is there a way to get that to work?

There is something about the operating system and the command prompt coming up.

Customer: replied 6 years ago.

oops, can't hit enter until I want to send.

I already have a good anti virus program- McAfee. My computer was clean except for cookies.

What next?

Thanks,

Cheri

 

Expert:  Vincent replied 6 years ago.
Cheri,


I'm really not sure why you're having all of these problems. The symptoms sound like you have a virus of some sort, and that McAfee just isn't picking it up.

My next suggestion would be to attempt to run Housecall (as mentioned above) while in Safe Mode with Networking. Remember, to get into Safe Mode with Networking, you need to restart your computer and continuously tap on F8 until a menu appears. Then select Safe Mode with Networking.

Please try that and let me know if it gets you past all of those errors.
Customer: replied 6 years ago.

Hi Vincent- I was able to do House Call this time, but only found cookies. I got that error several times today, not only on my laptop, but also on our other computer. The WLAN was on. It has something to do with the command prompt coming up when I did the restore to "factory conditon." Is there something in the system control that could be set to interupt or stop something causing loss of internet connection?

Ok, I am in admin tools, and just browsing for ideas. I will look at services that are stopped since I have a connection now: What about boot services? Or cyberlink task scheduler from an unknown publisher? Or PNP-X Bus IP Enumerator? Plug and Play? Remote Access Auto Connection? Terminal Services Configuration? Secondary Logon is running, but why do I have that when I am the only user?

What do you want to do now?

Cheri

Customer: replied 6 years ago.

Hi Vincent- You don't have to answer all those random ideas of mine. I hide all microsift services and found out why i need some things...it makes the computer work! duhhh

Thanks,

Cheri

Expert:  Vincent replied 6 years ago.
Well, I find myself at a loss once again. None of the things you mentioned should have any effect on your internet connection whatsover.

When exactly was it that you attempted to restore the computer to "factory condition"? Did you use the built-in System REstore option, or did you use a disk or some other program to do it with?
Customer: replied 6 years ago.

Hi Vincent- I used the "D" drive to restore about 1 mth ago. I did the recovery from the D drive. When I used the disk in the past, there was a problem with the recovery and my laptop just kept starting and restarting... all night....finally I took the battery out and sent back to HP.

I found a file called "Remote Desktop Connection" that included access to the printer. Would this explain why my printer settings were changed? Also, my blackberry desktop manager is gone! I had to download again today. This has happened sooo many times. I deleted this program by Right clicking and sending to recycle bin. It's not listed under programs. What do you think?

I am at wits end for answers! I really appreciate your help.

Thanks so much!

Cheri

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Vincent
Vincent
282 Satisfied Customers
PHP/MySQL, Windows & Linux, Web developer, Computer Security, Computer Hardware, Web Hosting