How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Vincent Your Own Question

Vincent
Vincent, Programmer
Category: Computer
Satisfied Customers: 283
Experience:  PHP/MySQL, Windows & Linux, Web developer, Computer Security, Computer Hardware, Web Hosting
4502644
Type Your Computer Question Here...
Vincent is online now
A new question is answered every 9 seconds

I have an HP 5610 officejet printer. Keep getting error ...

Resolved Question:

I have an HP 5610 officejet printer. Keep getting error code 0xd0620230 ResetPower when I try to print. After resetting power, I still have the same problem. Installed new cartridges, now I cannot get an alignment sheet printed without getting that error. What can I do to get rid of that error code and align the new cartridges?
Submitted: 6 years ago.
Category: Computer
Expert:  Vincent replied 6 years ago.
Use the instructions below to resolve the issue by restarting the product.
  1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  2. Open the cover of the product and remove the print cartridges.
  3. Close the cover and wait for the Insert Ink Cartridges message to display.
  4. Disconnect the power cord from the back of the product and wait for one minute.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  6. Open the cover and reinsert the print cartridges.
  7. Close the cover. If prompted, print a calibration page.
  8. Reconnect the USB cable, and try to print a print job from the computer.
If you are still experiencing problems after this, please let me know.
Customer: replied 6 years ago.
I cannot accept the answer. I have tried all of the answers before and still having the error 0xd0620230 Reset Power. I installed 2 new cartridges, now I can't get an alignment sheet printed. Keep getting the same error code.
Customer: replied 6 years ago.
Reply to Vincent's Post: Cannot accept answer because I have done all those from a paper received from HP. Still having the problem, even worse after installing 2 new HP cartridges. Now I cannot print an alignment sheet withoug getting the dame error and shutting down the printer.
Expert:  Vincent replied 6 years ago.
Considering the fix I mentioned came from HP themselves, I wouldn't doubt you've already tried it. I'm just trying to go through the steps I know beforehand.

Have you attempted uninstalling the printer drivers and software and performed a reinstallation?
Customer: replied 6 years ago.
Yes, I have tried reinstalling dfrivers. Did not work. Still getting the errors. I will not be using this printer from the computer, just for copying. Error still shows up, no matter what I do.
Expert:  Vincent replied 6 years ago.
My final possible solution has three different levels to it. A soft reset, a hard reset and a total system reset. All of which involve you unplugging the device entirely.

The soft and hard resets will not delete any information stored inside of the device. The total system reset will clear the entire device's memory of any stored information you have in it, but stands the best chance of fixing your problem.

I'd suggest attempting all three, starting with the less involved one first.

To perform these resets, plug the power back in and turn the system on while holding the following buttons in.

# XXXXX 3 - soft reset
# XXXXX 6 - hard reset
# XXXXX 9 - full reset

If none of these work, please let me know. Remember, you must have the power off when you begin to hold these buttons. Then power on while still holding the buttons.
Customer: replied 6 years ago.
I have tried all 3 resets, turning on the power while holdng the buttons. Still got same error code on all three tries. Anything further?
Expert:  Vincent replied 6 years ago.
I actually got rather stumped. I managed to get ahold of someone from HP through alternate means and they themselves only provided the suggestions that I did. Apparently neither of those solutions have worked for you.

I've no idea what else to try here. It may just end up being a faulty device. If it's under warranty, I'd suggest discussing things with someone from HP about getting a repair issued. If not, sadly, you may need to get yourself another printer.

I'm sorry I couldn't be of much assistance to you. I apologize for making you run though the standard procedures as well, but again... there's really not much that can be done BUT that.

If you'd like, I can opt out and see if another expert can help you out, but something tells me they'd probably just have you do the same things. That is, however, an option nonetheless.
Vincent, Programmer
Category: Computer
Satisfied Customers: 283
Experience: PHP/MySQL, Windows & Linux, Web developer, Computer Security, Computer Hardware, Web Hosting
Vincent and 4 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.