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Could you please let me know the model number of the router and the type of connection that you have. aka: Cable, DSL, FIOS, Sattelite ect.
I would also need the typt of operating system you have aka: Wndows XP, Vista, ect.
Please goto start run and type cmd then hit enter
Then type in the command ipconfig / all
you should get a whole list of numbers in that list there should be a place where it says default gateway. Could you please tell me that number.. I want you to log into your router so we can set up some firewall and access controls.
I have to step out for a little while...not even an hour.. I need to get some dinner for my kids. They are coming for dinner tonight. I though we might be able to get on the phone later if thats OK with you and get this set up for you. We could also do it through Private messages if you like I just think the phone would be fastest. We will need that IP address though...If you have trouble getting it we can try when I get back.
I can also reccomend a basic scan of your systerm to see if there are ways to get into you system from the outside so we can get to those one at a time also. Try running this test to see if your system is blocked and or what ports are open or accesible.
We can try to get to those later on. Thanks
I hope all is well with the family. Seems a crisis is only a ( here comes another.one now) second away most of the time.
Again I a little Info would help bur first lets get rid of that nasty little Trojan bug...
Here is a link to S.A.R.C. There are precise directions on how to remove that little nasty virus from you system. Any and all traces. If it was activated or not this should help.
The files that spysweeper found, did you quarantine them or delete them. Either way just obey webroots advice for now.They do a pretty good job on home PCs.
After you take care of this then lets work on getting you system and home network secure. By the way, did you run that test at the website link I gave you? That will give us a good start at knowing where we stand as far as internet security goes.
Again I hope this helps and keep in touch.
I wanted to thank you for the Accept
Get in touch if and when you need to get that wireless security set up