How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Claws224 Your Own Question

Claws224
Claws224, IEEE Network Engineer, Microsoft
Category: Computer
Satisfied Customers: 5182
Experience:  approx 20 years of experience from software to hardware design
5195814
Type Your Computer Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I CANNOT ACTIVATE THE EXTERNAL VIDEO PORT ON MY DELL ...

Resolved Question:

I CANNOT ACTIVATE THE EXTERNAL VIDEO PORT ON MY DELL LAPTOP FOR USE OF A VIDEO PROJECTOR
Submitted: 6 years ago.
Category: Computer
Expert:  Claws224 replied 6 years ago.

Hi Greg,

If you are using the blue VGA port then try shutting down the machine, Ower on the projector and set it to VGA input and boot the laptop.

Then see if you get a response as the machine boots.

Once you are all the way into windows then go to your display settings under ctrl anel and se if the projector shows in advaned.

Let me know what happens.

Thanks

Eric

Claws224, IEEE Network Engineer, Microsoft
Category: Computer
Satisfied Customers: 5182
Experience: approx 20 years of experience from software to hardware design
Claws224 and 11 other Computer Specialists are ready to help you
Customer: replied 6 years ago.
Eric,
I have it working now just by turning it on. I must not have reboote yesterday when trying to figure it out. I NOW HAVE MY VIDEO ON THE PROJECTOR BUT NOT THE LAPTOP. IS THERE A WAY TO GET BOTH.
Expert:  Claws224 replied 6 years ago.

Ok,

First click the FN+F2 3 or 4 pausing for 3-5 seconds between presses, I am not sure which one it is on your Dell, Just look forthe key with a picture of two monitors with a / in between.

Then go to the advanced settings under display and see if both monitors show if they do then decide if you wish to extend your desktop so you have dual monitor setup or leave alone and set it to duplicate so you get the same view on both monitors.

Let me know what happens and also your model number so I can get you the correct kwy combination.

Regards

Eric

Claws224, IEEE Network Engineer, Microsoft
Category: Computer
Satisfied Customers: 5182
Experience: approx 20 years of experience from software to hardware design
Claws224 and 11 other Computer Specialists are ready to help you
Customer: replied 6 years ago.
Reply to Eric's Post: DELL / INSPIRON 1000. I WENT TO CONTROL PANEL/DISPLAY/SETTINGS/ADVANCED TAB. I DID NOT SEE AN OPTION TO HAVE DUAL SCREEN.

ALSO MY PROJECTOR ADVANCING KEYS ARE NOT WORKING. IT IS NOT ADVANCING THE POWERPOINT SCREENS. I HAVE TO USE THE LAPTOP KEYS. IS THEIR A SETTING FOR THIS
Expert:  Claws224 replied 6 years ago.

Ok,

Give me the model of projector.

Did you get the dual display to work with the FN+ F3 key?

Let me know

Thanks

Eric

 

Customer: replied 6 years ago.
Reply to Eric's Post: INFOCUS W240, I AM ABLE TO ADD MAY DESK TOP TO THE PROJECTOR BUT WHEN I DO THIS MY LAP TOP DOES NOT WORK I GET JUST MY DISPLY SCREEN AND ICONS THAT DO NOT WORK. I AM GETTING ONE OR THE OTHER TO WORK NOT BOTH. THE FN + F3 KEY DID NOT WORK. MY ADVANCE KEYS ON THE PROJECTOR STILL ARE INOP.
Expert:  Claws224 replied 6 years ago.

Ok,

So let me get this straight, You can use one display or the other not both at the same time.

Does everything else work on the laptop when you use the external projector?

Let me know

Eric

Customer: replied 6 years ago.
Reply to Eric's Post: I HAVE MY POWER POINT UP AND RUNNING ON MY PROJECTOR AND IT WORKS, I HAVE TO USE THE LAPTOP KEYS TO ADVANCE SCREENS THOUGH. MY LAPTOP HAS MY BACKGROUND AND SHORTCUT.

I AM ABLE TO PICK WHICH DISPLAY FROM THE SETTINGS. SO I CAN CHOOSE LAPTOP (1) OR EXTERNAL VIDEO(2) BUT NOT BOTH.

TO DO THIS I HAVE TO GO TO DISPALY SETTINGS RATHER THAN SORTCUT KEYS SUCH AS FN+F3

WHAT I WOULD LIKE IS THE LAPTOP AND PROJECTOR TO DISPALY THE SAME THING.

AND MY ADVANCE KEYS ON PROJECTOR NEED TO WORK.
Expert:  Claws224 replied 6 years ago.

Ok,

Well I made a mistake it is meant to be FN+F8 (I called one of my techs who has a Dell)

Try that and I will let you know about the control keys on the Projector.

Eric

Expert:  Claws224 replied 6 years ago.

When you installed the projector and its drivers did you also connect the USB cable?

Did windows recognise it as an input device?

Let me know

Thanks

Eric

Customer: replied 6 years ago.
THERE IS NO USB CABLE AND THE CD WAS ONLY A PRODUCT REGISTRATION AND REFERANCE GUIDE,IT DID NOT ASK FOR A DOWNLOAD. tHE USERS GUIDE DOES NOT INSTRUCT FOR THESE ITEMS.

INFO ON PROJECTOR: WWW.INFOCUS.COM/SUPPORT/HOWTO
Expert:  Claws224 replied 6 years ago.

Ok,

There should have been a usb connector from the projector to the Laptop so that it can control the page up/down keys.

What is the precise model number of the projector, Is it the LP240? http://www.infocus.com/Support/Products/Projectors/LP240.aspx

Eric

Customer: replied 6 years ago.
MODEL = IN24

I FOUND ON THE INFOCUS HELP THAT THIS IS AN OPTIONAL ACCESSORY. ITS A COMBO VGA/USB CABLE. THAT ENABLES THE ADVANCE KEYS ON PROJECTOR AND HANDHELD REMOTE.

HERE IS THE GUIDE:
http://www.infocus.com/upload/library/how_to_guide/computers/infocus_pclaptop_how_toguide_computers_en.pdf

pAGE 6 OF THE GUIDE SAYS I NEED TO ENABLE CLONE OR MIRROR MODE OF DESK TOP?
Expert:  Claws224 replied 6 years ago.

Ok,

What operating system and service pack do you have?

So you have to purchase the cable for your keys to work?

Eric

 

Customer: replied 6 years ago.
WINDOWS XP

IM SURE I WILL NEED THE CABLE FOR KEYS TO WORK SO IM GOOD ON THAT.

JUST WANT TO GET THE MIRROR IMAGE ON LAPTOP AND PROJECTOR
Expert:  Claws224 replied 6 years ago.

Ok,

So cycling with the FN+F8 does nothing?

Disconnect the projector and reboot your laptop then connect the projector.

Go to displays then advanced and see if two monitors show in the advanced tab, If they do then select clone.

If not thell me what version of graphics driver you are using.

Thanks

Claws224, IEEE Network Engineer, Microsoft
Category: Computer
Satisfied Customers: 5182
Experience: approx 20 years of experience from software to hardware design
Claws224 and 11 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.