How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Teflon Your Own Question

Mike Teflon
Mike Teflon, Computer Software Engineer
Category: Computer
Satisfied Customers: 475
Experience:  Computer Engg. graduate with more than 7 years of development experience. Writer & Analyst
1874976
Type Your Computer Question Here...
Mike Teflon is online now
A new question is answered every 9 seconds

How to force-delete a Mac OS X file

Customer Question

I have a file in Mac OS X 10.3.9 that I can't delete. It's named "LilyPond" and is a classic music application. It's not locked nor in use. It's in the trash, and I've have emptied the trash many times, but it just stays there, with no explanatory messages.

When I try "Empty Secure Trash," I get the strange error message, "The operation cannot be completed because the item 'lib' is in use." I don't know of any item by that name anywhere.

One of you gave me the program Eradicator 1.6, which will delete any Mac OS 9 file, but this file only shows under Mac OS X. I don't want to use a Mac OS 9 program under Mac OS X.

How can I forcibly delete this file?

Thanks.
Submitted: 7 years ago.
Category: Computer
Expert:  Mike Teflon replied 7 years ago.

HiCustomer

Well,

The following link walks you through all possible cases and is taken from "apple's" website.. I believe that you should be able to delete your unwanted file after following the different steps there..

http://docs.info.apple.com/article.html?artnum=106272

please let us know, if this solves the problem..

Thanks

 

Mike Teflon, Computer Software Engineer
Category: Computer
Satisfied Customers: 475
Experience: Computer Engg. graduate with more than 7 years of development experience. Writer & Analyst
Mike Teflon and 5 other Computer Specialists are ready to help you
Customer: replied 7 years ago.
Unfortunately, that didn't solve my problem. After following all the suggestions in that link, my stubborn file still exists.

One of the suggestions in that Apple article was to boot from the system CD, and run Disk Utility, and repair the permissions. I tried that, but got the error message, "Disk Utility has lost its connection with the Disk Management Tool and cannot continue. Please quit and relaunch Disk Utility." Then I Googled on that, and found the solution to that error at http://docs.info.apple.com/article.html?artnum=303132

That solved the problem that allowed me to repair permissions, but the file still refused to be deleted (I do have read/write permissions for it).

What's your next idea?

--Mark
Expert:  John D replied 7 years ago.

Hi,

The following web site has some useful Mac utilities. In particular you will find these utilities to force delete or force empty the trash can, namely, Cocktail, Mac Pilot, Panther Cache Cleaner, and Tinker Tools System.

http://www.lowendmac.com/misc/03/1110.html

Hope this helps.

Customer: replied 7 years ago.
I did some tinkering myself and found the solution.

I happened to notice that under Mac OS X 10.3.9, my stubborn file showed as kind "application" with a name of "LilyPond," but Mac OS 9.2.2 showed the very same file as a *folder* named "LilyPond.app," which contains a folder named "Contents," which contains a folder "Resources," which contains a folder "lib". And "lib" is what the "Secure Empty Trash" function claimed was "in use."

So I simply booted Mac OS 9.2.2 and deleted the bottom-rung "lib" item. This worked with no problem. Then I re-booted Mac OS X 10.3.9, and was able to delete the "LilyPond" application with no further problem.

Thanks for your help, both of you.

---Mark

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions

Chat Now With A Tech Support Specialist
Mike Teflon
Mike Teflon
Tech Support Specialist
475 Satisfied Customers
Computer Engg. graduate with more than 7 years of development experience. Writer & Analyst