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ATLPROG
ATLPROG, Computer Software Engineer
Category: Programming
Satisfied Customers: 7677
Experience:  MS in IT.Several years of programming experience in Java C++ C C# Python VB Javascript HTML
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My wordpress web site has been hacked, using word press 4.6,

Customer Question

my wordpress web site has been hacked
JA: What programs and versions are you using?
Customer: using word press 4.6
JA: What is your ideal outcome? How can we solve this for you?
Customer: I need to get my web site up and running as it has been hacked and I have no access to it
JA: Anything else you want the programmer to know before I connect you?
Customer: I've been trying to find support for 2 days now
Submitted: 14 days ago.
Category: Programming
Expert:  Dustin replied 14 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 14 days ago.

Did you want written guidance to try and solve this issue?

Or did you want someone to directly work on your site and fix the problem?

Also, do you know who you pay to host your site, and do you have the login and password ***** the host and for the wordpress admin page itself?

Thank you,

Dustin S

Customer: replied 14 days ago.
I would like to have written guidance for this issue, thanks
Expert:  Dustin replied 14 days ago.

Ok, who is your site host? Who do you pay to host your wordpress site?

Customer: replied 14 days ago.
Site host is Canadian Web Hosting and I tried to get in touch with them but do not have any contact information only a billing phone number and they are closed for the weekend
Expert:  Dustin replied 14 days ago.

See if you can login to your hosting account here..

https://login.canadianwebhosting.com/

if you cant login, reset your password ***** that page and then try to login.. Once you can login

next, send me the url for your wordpress page so I can see what you mean by its been hacked.. Thank you

Dustin S

Expert:  Dustin replied 7 days ago.

I haven't heard back from you in some time.. I assume you were able to call your host and resolve your issue.

If you no longer need help, here is the refund link, http://ww2.justanswer.com/help/how-can-i-request-refund-0