Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Do you have access to the Cpanel of you website?
cant get in if you do not have access to cpanel are you the owner of the website on which you had access on wordpress.