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ATLPROG
ATLPROG, Computer Software Engineer
Category: Programming
Satisfied Customers: 7677
Experience:  MS in IT.Several years of programming experience in Java C++ C C# Python VB Javascript HTML
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I am a novice. Trying to modify my company's website and

Customer Question

I am a novice. Trying to modify my company's website and everytime I make changes, it takes FOREVER for it to show up on the live website. I have cache off and have tried clearing the cache and my browser.
JA: What programs and versions are you using?
Customer: Joomla 3.51
JA: What is your ideal outcome? How can we solve this for you?
Customer: I want to be able to see real-time changes as I make them so I know whether they are looking correct, etc.
JA: Anything else you want the programmer to know before I connect you?
Customer: I am unable to upgrade to the newest version of Joomla -- it gives me an error message
Submitted: 1 month ago.
Category: Programming
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Hello,

I am the person that will be helping you today.

What's the website address?

I will be standing by, looking forward to your response.

Thank you,

Kevin

Customer: replied 1 month ago.
www.autismhealthinsurance.org
Customer: replied 1 month ago.
If you go to "blog" there is a picture of a kid. It should not be there. I have deleted it but it keeps showing up
Expert:  Kevin T replied 1 month ago.

Few questions:

  • Who hosts your website?
  • What browser are you on?
Customer: replied 1 month ago.
I am using chrome primarily and then try to access from safari to see if changes show up there too. No difference.
Web server is apache
Expert:  Kevin T replied 1 month ago.

Can you tell me your web-host, were the server actually is? GoDaddy, Hostgator etc

Customer: replied 1 month ago.
I think it is godaddy
Expert:  Kevin T replied 1 month ago.

I would need to remotely connect and have a look at your SQL tables and the back-end. Caching could be enabled in multiple places. Joomla, SQL or your apache config.

Would you be in a position to allow me to login to

  • Your backend
  • Your host

Regards

Kevin

Customer: replied 1 month ago.
I can log you into the joomla page but I am still waiting on the info about who hosts our site and how to log in.
Expert:  Kevin T replied 1 month ago.

Ok, please accept the proposal