Hi Trudy, my name is***** you using WordPress Mutli-site?
Can you please create a new administrator account with a username and password ***** provide that to me with the URL? Then I can take a look to see what's going on and you can delete the account when we're done.
Hmmm, then something is definitely wrong with your setup. Can you tell me what hosting provider you're using? Do you use CPanel to manage your hosting account? If you can give me the cpanel login, I can log in to see what's going on. To provide the login information to me in a secure way, please open the Notepad or Word or some kind of text editor, and put the username and password ***** the file. Save the file and then upload it to my DropBox with this link:
And let me know when you've done that so I can go in and take a look at what's wrong.
Hi there. I was checking back with you because I hadn't heard anything after my last message to you. Do you still need help with this?