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This error is usually due to a failure to authenticate to the database. Do you have any additional logs that will help with specifics?
You can request a call from your end.
There are many possible causes of the error. So what we are looking for is anything else that will give an indication of a problem. Is this software that you wrote, is it custom, is it a particular application, etc? Any information you have on the background would be helpful. Anything you can find in the windows logs would be helpful. To give you an idea of the large number of possibilities:
Yes. I can do that. I have sent you the offer for the first hour of remote support.