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ATLPROG
ATLPROG, Computer Software Engineer
Category: Programming
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Experience:  MS in IT.Several years of programming experience in Java C++ C C# Python VB Javascript HTML
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I co-moderate a forum, and my boss, the site owner, is

Customer Question

Hi there! I co-moderate a forum, and my boss, the site owner, is stumped on how to get the forum up and running and visible again. I'm encountering this error:
Fatal Error:
Fatal error: Uncaught exception 'ErrorException' with message 'mysqli::prepare(): Couldn't fetch IPS\Db' in /home/operationgaga/public_html/system/Db/Db.php:361 Stack trace: #0 [internal function]: IPS\IPS::errorHandler(2, 'mysqli::prepare...', '/home/operation...', 361, Array) #1 /home/operationgaga/public_html/system/Db/Db.php(361): mysqli->prepare('/*IPS\\_Settings...') #2 /home/operationgaga/public_html/system/Db/Select.php(334): IPS\_Db->preparedQuery('SELECT conf_key...', Array) #3 /home/operationgaga/public_html/system/Db/Select.php(232): IPS\Db\_Select->runQuery() #4 /home/operationgaga/public_html/system/Settings/Settings.php(139): IPS\Db\_Select->setKeyField('conf_key') #5 /home/operationgaga/public_html/system/Settings/Settings.php(88): IPS\_Settings->loadFromDb() #6 /home/operationgaga/public_html/system/Dispatcher/Standard.php(299): IPS\_Settings->__get('task_use_cron') #7 [internal function]: IPS\Dispatcher\_Standard->__destruct() #8 {main} thrown in /home/operationgaga/public_html/system/Db/Db.php on line 361
Fatal error: Uncaught exception 'ErrorException' with message 'mysqli::prepare(): Couldn't fetch IPS\Db' in /home/operationgaga/public_html/system/Db/Db.php:361 Stack trace: #0 [internal function]: IPS\IPS::errorHandler(2, 'mysqli::prepare...', '/home/operation...', 361, Array) #1 /home/operationgaga/public_html/system/Db/Db.php(361): mysqli->prepare('/*IPS\\Session\\_...') #2 /home/operationgaga/public_html/system/Db/Db.php(635): IPS\_Db->preparedQuery('REPLACE INTO `c...', Array) #3 /home/operationgaga/public_html/system/Session/Front.php(287): IPS\_Db->replace('core_sessions', Array, true) #4 [internal function]: IPS\Session\_Front->write('c578cf52c195694...', '') #5 {main} thrown in /home/operationgaga/public_html/system/Db/Db.php on line 361
See image below:
http://i.imgur.com/sYlCgIz.png
Submitted: 11 months ago.
Category: Programming
Expert:  Jinsmn replied 11 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Please give me the Forum/Website address.

Regards
Jins

Customer: replied 11 months ago.
www.operationgaga.com is the forum address.
Customer: replied 11 months ago.
Thank you very much for your response. I will do all I can from my end to help out as well.
Expert:  Jinsmn replied 11 months ago.

I checked the site. It is an internal error. If you didn't change any source code editing or other changes like installing plugins or new themes, please contact your hosting service provider and make sure this is not an issue with the provider's servers. If it is not a problem with the hosting provider, please accept my support offer. Then we can contact privately and you can share hosting controlpanel details to me privately. Then I will check the codes and database and can fix the errors.

Regards

Jins

Customer: replied 11 months ago.
Thank you so much, Jins, sir, for your reply... I must forward this information to my boss and I will get back to you with her decision as to how to move forward... I am very greatful for your help in this matter as everyone was very afraid this was unfixable. Many many thanks to you.
Expert:  Jinsmn replied 11 months ago.

Thank you, ***** ***** own time and inform me your decision after discussing with your boss.

Regards

Jins

Customer: replied 11 months ago.
Hello Jins
My boss has somehow fixed the error on her own, we do appreciate your help and prompt answers. I will be happy to give you good marks in service. Many thanks again for all of your help.
-- K.