Thanks for using justanswer. This is Leela and I will help you with the question today.
Can you please share a screen capture of the problem you are facing?
If you can do a remote session, that would be great and we can work together, identity and solve the problem quickly.
If you are using a windows computer on the keyboard on the top row towards right corner you can see print screen key, if you click that key when the website is open, it will capture screen shot. If you can open mspaint application and select edit menu, paste. The screen shot would be saved in paint, you can give a name to the file and save it.
If we can do remote screen sharing, I can gather the necessary information, identity and fix the problem for you.
Please let me know if we can do a remote session.
I forgot to mention, after you save screen capture in file, please attach the same to the question.
OK. Is your update about screen shot or your actual problem?
Do you need any other help?