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Michael Hannigan
Michael Hannigan, Consultant
Category: Programming
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Experience:  25+ Years Experience in Field. Multi Platform Developer.
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C#2.1.6.14 Notification to Complaints OfficerAutomationAutomation Appr

Customer Question

c#2.1.6.14 Notification to Complaints Officer
Automation
Automation Approach RTM Reference
Send an E-mail Alert to Complaints Officer when Case Type = ‘Complaint’
Note: Complaints Officer may be a security role or specific user Workflow
Steps
1. Create a workflow on change of Case Type field.
2. Pseudo code –
IF Case Type = Complaint
THEN
Complaints Officers = Retrieve the Complaints Officer details from users where security role name = “Complaints Officer”
Send an E-mail notification to Complaints Officers.
END
Unit Test Cases
Case Purpose Procedure / steps to be performed Input Value / Test Data Expected Result Actual Result Remarks
Notification to Complaints Officer Create/Update case record. Case Type = Complaint Email should be triggered and notification will be sent to Complaints Officers.
Notification to Complaints Officer Create/Update case record. Case Type = Complaint Email should not be triggered and notification will not be sent to Complaints Officers.
Submitted: 1 year ago.
Category: Programming
Expert:  Michael Hannigan replied 1 year ago.
Hello. My name is***** will be your Primary Care Technician and I can assist you with your question.
It sounds like what you are trying to accomplish is a workflow for reporting of security issues to security officers or security department. Is that accurate?
If it is, then you likely have some constraints within which you must work in terms of technology. Chances are Yorty have some type of system that will facilitate workflows. For example SharePoint. That is one of many. That's where you'll probably have to start and then once we know what platform you have to develop this on we can go from there.
Mike
Expert:  Michael Hannigan replied 1 year ago.
Have answered your question or do you need additional help?