Welcome to Just answer. My Name isXXXXX and i will be assisting you today.
tell me when you are ready
hi there, all ready
I am quite familiar with magento been using it since a couple of years now
i will need access to the back-end admin in order to be able to debug the issue with the menus
ok let me take a look and confirm the error with you
are you the one who did the installation?
also what browser are you using?
ok never mind, the problem is occuring on all browsers
I will start working on the issue. but i think i need access to the ftp as well in order to be able to test changes
I am here didn't you get my last message?
I was saying: I will start working on the issue. but i think i need access to the ftp as well in order to be able to test changes
Did you do an upgrade from a previous magento version? When did this issue begin to occur?
I can give you FTP access...if you need it. There have been no upgrades or changes made which would explain why this error is occurring, it is happening in all browsers (except I have access on my iphone).
ok i will be working on it.
The issue started last night...no reason for it (ie. no upgrades)
please add the ftp credentials to a text file
and then go to www.ge.tt and upload the text file there.
i don't want you to just paste it here because this chat is accessible online
After i solve the issue i will ask the moderator to lock the chat here so it is not accessible
or do you want me to email to you?
i got them
now on the same page you will find a link remove
click it to remove the file
Is this the same login for the hosting cpanel, in case i need to change file permissions?
no...I will get them now
ok please send me the cpanel data as well in the same way you sent me the ftp login
ok got it
you can remove it now
Are you there?
are you still there?
please test it and let me know how it goes, I tried it on firefox
If everything is ok, please take a minute to leave me a positive feedback using the ratings. I am not paid anything unless you rate my answer.
A bonus will be highly appreciated.
If you need me any time with and technical issues with your magento website or other websites, just post a question here and start it with :****To Ehab Tutor Only****" to make sure it reaches me
It looks fixed...? can you tell me the cause of the problem? thanks
i found online the same problem happen for others on upgrade
my only inspection is that the hosting has changed some of its rules which cause the old way
are you there?
actually still problems when trying to make changes...saving times out.
Also images are not uploading...
ok i will check these
i'm still working on the issue
I am here
I am doing some trials to solve the issues that arised
can you tell me where did you try to save and it timed out?
i tried to replicate the issue with no success
Also what error are you getting when you try to upload images?
i could replicate uploading the images issue
but the saving doesn't time out on my side
Hi there....sorry this was late coming to me, (and I'm in NZ and fell asleep - it's now our morning).
sure no problem. i think its a good morning then
When I login, and go to a product I can't seem to upload an image I get a red box, also I cant save the item, the rotating window goes around and around....thanks heaps for your help
I have been working on the issue. but didn't had luck till now. its a very weired issue indeed
yes very much so! we are planning on doing an upgrade from 18.104.22.168 to the latest version
but need to find the tie to do it!
yeah i think this will fix the issue, I have researched the matter and so suggestions refer to a change that could have been made to the hosting server
on how it handles cgi, because normally you don't wake up to find your website not working out of the blue
yes exactly...There have been no changes made for months.
is there anything we can do to get it working now, and upgrade isnt planned until the end of the month
that's why after many trials i did, i am more convinced that its a hosting setup issue
ok let me work on it a little bit more. as you can see i was able to get the menu working but other issues arised
yeah that would be fantastic
im going to restart my computer...can I get back to this window if I close it?
yeah just bookmark it
whenever i post here you will be notified by email
you can do whatever you have and i will be working on this
cool...also am happy to increase payment for your work, thanks. We can end this job and load another if you prefer?
sure this will be much appreciated
you can rate this answer, then you can add bonus on the extra work
the question will change to q & a mode once you rate the answer
but we can still communicate easily, if you prefer the chat, then go ahead and add a new question after rating this one
start it with "To Ehab Tutor Only" to make sure it comes to me
ok perfect...I'll do that now
oops , please attempt it again