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My Adobe flash stops. heres the message I get, even though

 
IT Miro's Avatar
  • Answered by:IT Miro
  • Computer Scientist
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Customer Question

My Adobe flash stops. here's the message I get, even though i downloaded the latest version:

Problem signature
Problem Event Name: InPageError
Error Status Code: c000009c
Faulting Media Type: 00000005
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 501893

 

Optional Information:
Language (or Software): Flash
Browser (if necessary): IE

Already Tried:
uninstalled and reinstalled Adobe flash. I also did it with my antivirus down

Submitted: 284 days and 1 hours ago.
Category: Programming
Value: $45
Status: CLOSED
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Expert:  IT Miro replied 283 days and 17 hours ago.


Hello! My name is XXXXX XXXXX X will assist you solve your problem.



Could you tell me which Windows version you use (XP / Vista / 7)?

Customer replied 283 days and 8 hours ago.

vista

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Expert:  IT Miro replied 283 days and 7 hours ago.

OK.

The cause of that problem is most likely your hard disk. It is either damaged (have bad sectors) or just needs to be checked for errors using the check disk command when Windows Vista checks your hard disk and deletes any corrupted file found.

So, here is what to do:


1. Restart your computer because Windows Vista should automatically check your disk for errors upon next boot and will try to delete corrupted files and recover any files that are located on damaged areas on the disk

If it doesn't start check disk, you can manually run it by following these instructions:

1. Click WinKey + R to start the Run box and there type cmd and press Enter. A Command Prompt window will open

2. Type chkdsk /r there and then press Enter. At that point, you should be prompted to schedule Chkdsk to run when the computer restarts so type Y and press Enter to confirm

3. Now restart your computer and Windows Vista will check your disk for errors upon next boot. The process is fully automatized and should last only several minutes


Hopefully, it will solve the problem with Adobe Flash and Internet Explorer crashes.

Customer replied 283 days and 7 hours ago.

I tried to check it manually and got this response:


"Access denied as you do not have sufficient privileges. You have to invoke yhis utility running in elevated mode"

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Expert:  IT Miro replied 283 days and 7 hours ago.

OK. You will need to start Command Prompt as Administrator. To do that, click Start and type command prompt into search box and once you see black Command Prompt icon in search results, press right click on it and select Run as Administrator.

Then continue from the step #2.

Customer replied 283 days and 4 hours ago.

I tried the check disk. It took a while, But I'm getting the same message. Just to be clear, I'm trying to run a virtual educational disk. It was working until a couple of days ago until I got this message. I tried the disk on another computer and it works fine, but it's making me start the program from the beginning. The message says Adobe flash 10.1 stopped, but I have the newest version.

Customer replied 283 days and 4 hours ago.

,I tried the check disk. It took a while, But I'm getting the same message. Just to be clear, I'm trying to run a virtual educational disk. It was working until a couple of days ago until I got this message. I tried the disk on another computer and it works fine, but it's making me start the program from the beginning. The message says Adobe flash 10.1 stopped, but I have the newest version.

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Expert:  IT Miro replied 283 days and 4 hours ago.

Hmm, let's try to uninstall current Flash Player version (v10.1) and download latest (v11.3).

First, download Flash Player uninstaller using THIS LINK to uninstall any Flash Player file remained on your computer. Exit your browser to successfully perform the uninstall.

Once done, download Flash Player 11.3.300.268 full installer for Internet Explorer using THIS LINK.

That should help. If you see no changes, restart your computer.

Customer replied 283 days and 4 hours ago.

Miro,


I uninstalled using the link you gave me and installed the newer version, restarted, but I;m still getting the same response "adobe flash player 10.0 r22 stopped working".

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Expert:  IT Miro replied 283 days and 4 hours ago.

Please go to Control Panel > Uninstall a program and tell me which "Adobe" items you see there?

It is a list of all installed programs on your computer.

Customer replied 283 days and 3 hours ago.

When I go into control panel and pick prgramsand features I see Adobe Flash player 11 Active X. I didn't see a command uninstall unless I choose that flash player

Customer replied 283 days and 3 hours ago.

Also, I see it when I bring it up from the control panel, but i don;t see the program from the start button and choose all programs

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Expert:  IT Miro replied 283 days and 3 hours ago.

I think you have problems with Adobe Dreamweaver, not Adobe Flash Player. So, what Adobe products you have installed?

Customer replied 283 days and 3 hours ago.

I have Adobe reader X (10.1.3) and the flash player

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Expert:  IT Miro replied 283 days and 3 hours ago.

Please uninstall Adobe Reader X (10.1.3) and restart a computer. Then re-download Adobe Reader X (10.1.3) from THIS LINK to re-install it. Deselect "McAfee Security Scan Plus".

Customer replied 283 days and 3 hours ago.

Ok, I did what you mentioned, but not only am i getting the same message, I also got "Proxy has stopped working"

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Expert:  IT Miro replied 283 days and 2 hours ago.

I see. You can try to reset Internet Explorer to see if helps, however I still think there is something wrong with your hard disk. To test your hard disk for bad sectors, download, install and run Windows Surface Scanner available on THIS LINK.

Once you run it, press Mount button first and then Scan. If there are any bad sectors, it will be shown in the Bad Block list. Before you scan, exit all open programs and don't do anything other than waiting for scan to finish.

In case there are several bad sectors (Bad Blocks), you will need to re-format or replace your hard disk.


To reset Internet Explorer, follow these instructions:

1. Navigate to Start > Control Panel > Network and Internet > Internet Options
2. When a new window opens, click on the last tab - Advanced. There should be a Reset... button located at the bottom
3. Click it and you will have an option to delete personal settings as well. You can leave that box un-checked
4. To reset Internet Explorer settings, click Reset button and wait a few seconds
5. Exit and re-open Internet Explorer and check if that helped


Customer replied 283 days and 2 hours ago.

I pressed Mount but nothing is happening.

Accepted Answer

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Expert:  IT Miro replied 283 days and 2 hours ago.

Try with HDDScan available HERE.

Extract the content of zip file to a folder and then run HDDScan. To get started, click on the New Task button located in the middle. There choose Surface Tests, leave Read as test and click on Add Test button. That will start the scan so wait until it finishes.

Expert TypeComputer Scientist
Category: Programming
Pos. Feedback: 100.0 %
Accepts: 25
Answered: 8/4/2012

Experience: Bachelor's Degree in Information Technology

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Customer replied 283 days and 2 hours ago.

how long is this suppose to take? It says executing, but it seems like there's nothing going on.

Customer replied 283 days and 1 hours ago.

Are you still there?

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Expert:  IT Miro replied 282 days and 12 hours ago.

Hi again!

Sorry for not replying, I was away from my computer.

Hard disk scan depends on the size of your hard disk. While it is scanning, you should hear your hard disk being accessed (similar when you install something or copy files).

Anyway, I hope hard disk scan successfully finished. What were the results?

Customer replied 282 days and 9 hours ago.

nothing was happening. It didn't hear the disk moving. When I went into task manager, it was running but not using any CPUs.

Customer replied 282 days and 9 hours ago.

I'm trying the scan again

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Expert:  IT Miro replied 282 days and 8 hours ago.

Hi!

Is it still executing? I tested HDDScan myself and there is no indication about percentage scanned, so you never know when it will actually finish.

You can get more details with HDD Regenerator 2011 which you can download HERE. Sorry for giving you all these programs to test, but it seems HDD Regenerator 2011 is the best one to scan hard disk for bad sectors within Windows. You can uninstall others I recommended.

Once you have installed it, run it and click Regeneration > Start Process under Windows. Then select your hard disk and click Start Process.

If there are too many programs running, it won't have exclusive access to your hard disk, so press Cancel and OK. New black window will start and there choose Normal scan [2] and then Scan and repair [1].

You will see percentage scanned as well as information about bad sectors.

So, are there bad sectors found?

IT Miro41125.8596367708

Customer replied 282 days and 7 hours ago.

I will try the new scan, but the old one finished. When I tried the SMART attributes for the report this is what it said...it could not give it to me


 


The XML page cannot be displayed


Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.




 


The system cannot locate the resource specified. Error processing resource 'file:///C:/Users/Jack/AppData/Local/Temp/Temp1_...


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Expert:  IT Miro replied 282 days and 7 hours ago.

Hmm, more errors... I hope HDD Regenerator 2011 scan finishes successfully. Just check if there are bad sectors (marked as red B).

Customer replied 282 days and 5 hours ago.

The HDD Regenerator finished scanning with no bad sectors or any repairs that needed to be done. But it's the limited edition. Does that matter? I tried to start the educational disk again and I get the same message about Adobe Flash 10

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Expert:  IT Miro replied 282 days and 5 hours ago.

OK, that's good. It means you don't have any bad sectors. Limited edition can repair only 1 bad sector.

Maybe System Restore will help if it successfully restores settings to an earlier point in time, when all worked fine (for example several days ago).

Follow these instructions:

1. Click Start and type system restore into search box and press Enter
2. You should see System Restore window. You will be given a choice to either select Recommended restore or Choose a different restore point
3. Since Recommended restore is usually few days old, select Choose a different restore point and press Next
4. You should see a list of restore points based on a date.
5. Now select a date when all worked fine. To confirm, press Next and then Finish
6. Press Yes to continue and your computer will restart and restore all system settings to the date you selected

System Restore only restores Windows and programs settings so don't worry about your personal files because they won't be affected by this process.


Customer replied 281 days and 11 hours ago.

I cxan't seem to restore it to a previous date. It says that it was not sucessful; that the retore point was damaged or deleted during the restore

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Expert:  IT Miro replied 281 days and 11 hours ago.

Hi!

It seems there are lot of errors on your computer. Since your hard disk doesn't have bad sectors, it's Windows Vista that needs to be repaired. If System Restore won't work, I recommend re-installing Windows Vista completely.

If you have Windows Vista installation disc, you can do very easily. Just backup all your documents from Vista partition (usually C:) and boot from Vista disc to format current Vista partition and re-install Windows Vista.

Doing that, you will have fresh Windows Vista with no errors.

Customer replied 281 days and 9 hours ago.

idon't have the vista disk nor does it let me back up

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Expert:  IT Miro replied 281 days and 9 hours ago.

Is that a laptop computer? If so, please tell me its make and model.

Also, how come you don't have Windows Vista installation disk - was Vista pre-installed on your computer?

Customer replied 281 days and 9 hours ago.

It is a laptop and Vista was pre-installed.


It is an HP Pavilion dv7 notebook PC 64 bit operating system


 

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Expert:  IT Miro replied 281 days and 8 hours ago.

OK. Please restart your laptop and once you see HP logo, keep pressing F11 key and you should get to the menu where you can restore factory defaults so it will restore to a condition it was when you purchased your laptop. If F11 doesn't work, restart again and try pressing F10 instead.

Before you proceed, copy all documents from C: partition to D: since all personal data from C: partition will be lost. D: won't be affected, but for extra security, you can burn all personal data to CD/DVD or copy to USB disk.


If pressing F10 or F11 doesn't do anything, you will need to re-install Windows Vista. Since you will need Windows Vista installation disk for that, you can call HP support at 1-800-407-4005 and ask them if they could send it to you.

Or, since you have a valid Windows Vista license, you can contact Microsoft support at 1-800-426-9400 and ask them to send you Windows Vista installation disk.

Both companies may charge you for sending the disk but that shouldn't be too much.

 
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