Hello and thank you for using this service,
Any specific errors or problem?
With a WIRED connection, do you get an IP address? Try these checks while plugged in via wire:
1) Click start, then in the search box type
and hit enter.
2) In the command prompt window that follows type
hit enter and tell me what you have for an IP address
hit enter, and tell me what happens in response to this
3) In the lower right corner, hover over your network connection,. What does it say for status? Connected? Not Connected? Connected with no Internet? Anything sayign the cable is unplugged?
Thank you for your time!
1) ipconfig shows no IP address - no connection
2) ping google.com - could not find
3) no connection
No red X, but a yellow star.
Hovering sais, No Connection - Available connections.
Currently I am not plugged in, only using wireless. Do you want me yo plug a cable in?
I have no idea what I did to cause this problem. I have installed a lot of programs, all legal, but none seemed troublesome to me. At one one point I just couldn't connect anymore.
I will try wired in a moment.
Just realized that antivius was not on for some reason. I am scanning the computer now, and will get back to you when I have done the other tests wired. Thanks.
No virus. Pheeew!
Tried your tests wired too. Same thing.
Tried the above. But no luck.
Regarding 14.Select Internet Protocol (TCP/IP).
Here I have two options:
Internet Protocol Version 4 (TCP/IPv4)
Internet Protocol Version 6 (TCP/IPv6)
Which one do I want to choose?
OK. Tried both versions. No luck.
I live in Denmark, Europe, and here it's 3:25 AM, so I will need to sleep now :-)
Thank you so much for your help.
If you think of some thing else, I will look at it in the morning.
Installed LAN and Wireless driver. The Wireless driver I choose was Intel(R) WiFi Wireless LAN Driver.
There was no Realtek Wireless, if that is important? The other choices were
Azurewave Wireless Lan Driver and Application Version V18.104.22.168_22.214.171.124Intel(R) WiFi Wireless LAN Driver and Application
WiMAX Wireless LAN Driver
Azurewave Wireless Lan Driver and Application Version V126.96.36.1996
Still no connection though.
Alas, nothing worked.
Even bought me the USB wireless adapter, and that one wouldn't connect either. As with the laptop's LAN and wireless, it recognized the (store's) router, asked for the password, handshaked, and ended up with no Internet connection. So this must be strictly a software problem, I guess?
Or, as the sales person suggested, maybe the laptop's motherboard?
So, I will now save my data and send the laptop to ASUS for repair/ check/format.
Do you know of a way to print out a list of all my installed programs, to ease the work of reinstalling everything?
OK. I'll try that.
Thanks again for your help.
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Just wanted to let you know how it all ended.
I sent the laptop back to ASUS support. I don't think they even bothered trying to solve it, or even test the machine, all I heard was, they ordered and replaced both the LAN and Wireless LAN cards.
So, great. I am barely up and running with all my programs again, but happy to be online and back in buisness.
Thanks again for your patience and help.