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A small box keeps dropping down asking for my password. I

Answered by:Coding Guru
Computer Software Specialist
Positive Feedback: 98.8 %
Accepted Answers: 519

in Programming

Recent Feedback

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Very knowledgeable and helpful.

Customer Question

A small box keeps dropping down asking for my password. I don't have the slightest idea what it is but you give me no way to find out. Help!!!

N. Cooper

Optional Information:
Language (or Software): Excel
Browser (if necessary): Safari

Already Tried:
the only thing I can try is to push cancel or ok. I've tried other passwords, but to no avail. nc

Submitted: 309 days and 17 hours ago.

Category: Programming

Value: $65

Status: CLOSED

Accepted Answer

Expert: Coding Guru replied 309 days and 16 hours ago.

Coding Guru :

Hi Welcome to JustAnswer.com I am Coding Guru and today, I will be trying my best to solve your issue.

Coding Guru :

Let me know when ready to talk.

Coding Guru :

Are you getting this message while using mail?

Customer :

yes but as long as the message continues to pop up I can't get my mail.

Coding Guru :

Are you using Mac or Windows?

Customer :

I can send mail if I'm quick enough to click on "Mail" before the box pops up again

Customer :

Mac

Coding Guru :

What is your email service?

Customer :

comcast

Coding Guru :

ok, are you able to send receive mails?

Customer :

As I said before, I can send but can't receive

Coding Guru :

Hmm, can I help remotely?

Customer :

I have no idea, You're the expert!!!!!

Coding Guru :

I am asking for permission, lol :)

Customer :

Go for it!!

Coding Guru :

Are you using safari?

Customer :

Yes

Coding Guru :

just a min

Customer :

Not right now, I'm not

Coding Guru :

So right now you are using what? Are you on the same computer?

Customer :

Yes

Coding Guru :

ok wait

Coding Guru :

click on this link: http://67.192.95.188:8040/?Session=9424c0ce-4e45-401b-8af8-9b89c1245887&SUPPORT=NET

Coding Guru :

agree and run the toopl

Coding Guru :

tool*

Customer :

What does toopl mean?

Coding Guru :

click on the link first

Coding Guru :

you will understand automatically :)

Customer :

Expert Type	Computer Software Specialist
Category:	Programming
Pos. Feedback:	98.8 %
Accepts:	519
Answered:	6/27/2012

Experience: Professional software developer and working as a system engineer in top multi national company.

Ask this Expert a Question >

Expert: Coding Guru replied 309 days and 15 hours ago.

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