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I keep getting JavaScript Application type error: components,classes [cid_support] is undefined how do I get rid of it?
Optional Information: Computer OS: Windows 2000 Browser: Firefox Already Tried: nothing because i don't know how to fix it
Hi Welcome to JustAnswer.com I am Coding Guru and today, I will be trying my best to solve your issue.
Are you getting this error when you start firefox?
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yes it comes up everytime i do anything on the internet. eveytime i go to a different site or go to a different page etc.
Do you mind me checking this remotely?
no i dont
Thanks, XXXXX XXXXX link using internet explorer: http://67.192.95.188:8040/guest.aspx?Session=02f5fd8e-c540-4cea-b15a-cee814468924&SUPPORT=JAVAWAccept and run the tool to let me connect. I will fix it for you.
ok im in firefox so how do i go out and get into internet explorer and pick up that link. sorry im clueless
I will give you a smaller link so that you can type into internet explorer address bar: http://tinyurl.com/JARemote7
ok thanks
You're welcome.
Are you connecting? If you are not able to, let me know and I will give you the trouble shooting steps here.
i cant get it to connect at internet explorer of firefox
No problem, do this to fix the issue:Exit Firefox > Click Start > All Programs > Mozilla Firefox > Mozilla Firefox(Safe Mode)Once in safe mode of firefox > Click Tools > Add-ons > Themes > And switch to default theme.Let me know if it works in safe mode or not? I will give you a permanent fix for normal mode.
ok i will give it a go
Sure, thanks.
i just have programs not all programs and then it just goes to regular firefox i cant find a safe mode. i have to go to a family reunion so i will have to get back to you later. is that going to be ok?
Ya surely, I will give you alternate step to open in safe mode once you are back. When are you expecting to come back? Tell me in hours from now please.
about 4 hours maybe sooner but close to that thank you
Surely, I will be waiting for you. Thanks.
im back ready to figure this out.
Are you there?
yes i am
Click start > type firefox (safe mode) in search and press enter. What happens?
ok that got me into safe mode there were options now what?
What options?
do you have a fax# i printed it and it would be easier if i just fax it
I don't have fax, do this:try starting in safe mode again after exiting firefox and this time choose all the options "EXCEPT" resetting bookmarks(very important else you will lose your bookmarks) > once done click make changes and restart. Firefox should work now.
Experience: Professional software developer and working as a system engineer in top multi national company.
How is it working now?
well i did what it said and i lost firefox, so i had to reload that, i am not really very good with computers, but the message is gone so i guess it worked. you were very helpful. thank you
Great, glad to know that, please press the accept and do leave me a feedback after that. Have a nice sunday.
ok thanks for your help