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ehabtutor
ehabtutor, Computer Software Engineer
Category: Programming
Satisfied Customers: 1283
Experience:  Bachelor of computer science, 5+ years experience in software development, software company owner
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norton can not fix sonar protection and can not do updates

Customer Question

norton can not fix sonar protection and can not do updates on computer
Submitted: 3 years ago.
Category: Programming
Expert:  ehabtutor replied 3 years ago.

Hi,

 

Are you sure that your license key is still valid?

 

this may be the issue.

 

regards,

ehab tutor

Customer: replied 3 years ago.
what is that mean how can i find out
Expert:  ehabtutor replied 3 years ago.

Do you get any messages that say license expired when you run norton?

 

do you get any error messages at all?

 

regards,

ehab tutor

Customer: replied 3 years ago.
i still have over 200 days till expire
Expert:  ehabtutor replied 3 years ago.

do you get any errors when you try to update.

 

can you specify your problem in details so i can be able to help you

 

regards,

ehab tutor

Customer: replied 3 years ago.
Microsoft .NET Framework 4 Client Profile for Windows Vista x64-based Systems (KB982670)

Installation date: ?3/?16/?2011 3:02 AM

Installation status: Failed

Error details: Code 1

Update type: Recommended

The Microsoft .NET Framework 4 Client Profile provides a subset of features from the .NET Framework 4. The Client Profile is designed to run client applications and to enable the fastest possible deployment for Windows Presentation Foundation (WPF) and Windows Forms technology.

More information:
http://go.microsoft.com/fwlink/?LinkId=191022

Help and Support:
http://support.microsoft.com
Expert:  ehabtutor replied 3 years ago.

This is the error that comes out when you try to update norton?

 

regards,

ehab tutor

Customer: replied 3 years ago.
no not norton windows but norton says fix not complete. i have two problems windows will not update and norton can not fix my sonar
Expert:  ehabtutor replied 3 years ago.

hi,

 

to fix the windows update issue please use this tool

http://go.microsoft.com/?linkid=9665683

 

click run and then follow the wizard.

 

tell me how it goes

 

regards,

ehab tutor

Customer: replied 3 years ago.
well i did it three times and it did not work it still the same
Customer: replied 3 years ago.
i still need help do i pay you now or when its done
Expert:  ehabtutor replied 3 years ago.

do you still need help?

 

regards,

ehab tutor

Customer: replied 3 years ago.
yes
Expert:  ehabtutor replied 3 years ago.

ok can you please tell me when did this problem occur?

 

do you remember anything that you have done before this problem occur

 

regards,

ehab tutor

Customer: replied 3 years ago.
tired to to update on windows didnt work uninstatalled and reinstalled norton turn the the computer on and off went to this site regsvr32 %windir%\system32\msxml3.dll
Expert:  ehabtutor replied 3 years ago.

what do you mean by the last part.

 

went to this site regsvr32

 

this is not a site

 

also what do you mean by windows cannot fix your sonar?

 

regards,

ehab tutor

Customer: replied 3 years ago.
norton sent me there to run it
Expert:  ehabtutor replied 3 years ago.

did the windows update issue get resolved by the fix i sent you

 

regards,

ehab tutor

 

Customer: replied 3 years ago.
no
Expert:  ehabtutor replied 3 years ago.
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Customer: replied 3 years ago.

Sorry, no results found for: downloads en details aspx FamilyID 5765d7a8 7722 4888 a970 ac39b33fd8abhttp www microsoft com downloads en details aspx FamilyID 5765d7a8 7722 4888 a970 ac39b33fd8ab
Redirecting in 5 seconds to web results using Bing (if scripting is enabled)
Some Search Tips:

Make sure all words are spelle
Customer: replied 3 years ago.
It didn't work

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