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Cherryl Lewis
Cherryl Lewis, Computer Software Engineer
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Unable to select TWAIN source when using ScanGear CS 7.0

Resolved Question:

"Unable to select TWAIN source" when using ScanGear CS 7.0 to access CanoScan LiDE 20/N670U/N676U scanner. Can you help please as this seems a frequent failure with other users.
Submitted: 5 years ago.
Category: Programming
Expert:  Cherryl Lewis replied 5 years ago.


The issue with TWAIN on Windows Vista (and Windows 7) is that the TWAIN interface is wrapped by the new Vista WIA methods. With the printer and the software, they work in a different world than Vista. So, one way to make this work is to put Vista into a compatibility mode. Here is what I would do:

 

1. Update the CanoScan LiDE 20 driver and your software, specifically for Vista. The latest update was 2007 and can be found here:

 

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=235&modelid=6624#DownloadDetailAct

 

Test this first, or verify that you have the latest driver.

 

2. Locate the executable for ScanGear CS 7.0 in the program files folder on your Vista computer. Right-click the executable and select Properties. Then select the Compatibility tab. Click the check box and select Windows XP (Service Pack 2). See the screen print here:

 

graphic

 

Please try the above steps and let me know if this has helped you or if you have any other questions. I can give you links to further research this issue for Vista and backwards compatibility if you need it for other applications. Also, as a quick step, you might want to perform step 2 and test it out first. I always reboot after making that selection, then test it. It's a "Windows thing".

 

Yell

 

 

Customer: replied 5 years ago.
Your proposals seemed very sensible, and I did as you suggested but I still am unable to get success. If you have any further suggestions please let me know. If you havn't, I still think the exercise well worth the small deposit paid and I will press the "accept" button
Expert:  Cherryl Lewis replied 5 years ago.

So, you have the latest versions of software and driver installed for the printer, and you put Windows Vista in compatibility mode by changing the settings on the ScanGear executable?

 

If those didn't work, I have some other things to try. Is your Windows Vista a 64-bit system or not? Do you have more than one scanner installed?

 

In the meantime, I'll put together some other possible solutions (I don't have that scanner so I can't test) based on my knowledge of how Twain works on Windows.

Customer: replied 5 years ago.
No, my system is the standard 32-bit system and I have only the one scanner installed
Expert:  Cherryl Lewis replied 5 years ago.

I'm still checking on some other areas. In the meantime, let's check to see that the Windows Image Acquisition service is running.

 

1. Open Control Panel | Administrative Tools | Services

2. Scroll down and find the Windows Image Acquisition service.

3. Ensure that it is "started" and is set to "automatic", by double-clicking the entry and using the Start button if the service is not started, and use the startup type dropdown to select Automatic.

 

Let me know what the setting was.

 

Are you always logged into your PC as the administrator on Windows? Do you recall installing the software and driver as an administrator?

 

Thanks,

 

 

Expert:  Cherryl Lewis replied 5 years ago.

Another question, did you upgrade to Vista from Windows XP? If so, you need to uninstall all Canon software and drivers, basically removing them from your system, and reboot. Then go to that driver/software download link I gave you and perform the installation of the scanner, again.

 

Reference: http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=235&modelid=6624#SupportDetailAct

 

 

Customer: replied 5 years ago.
The Window Image acquisition Service was ok as found, but I can't paste the active window here to show image. I was operating the scanner satisfactorily with my old Windows XP computer until the mainboard failed and I transferred the scanner over to my newer Vista supplied computer. I installed all Canon driver/software for the scanner from scratch as administrator on the Vista computer.

My son is an experienced commercial programmer (i.e. he doesn't normally work in a Windows environment) and provides ad hoc solutions on his visits home. If all else fails I will get him to resolve matters on his next visit.
Expert:  Cherryl Lewis replied 5 years ago.

There is no doubt that the Canon scanner and software works on Windows XP. There are some peculiarities in the way Vista handles image capture, so you son should be able to follow the links I posted to get the gist of it.

 

Canon does support that scanner on Vista. The wording they post about "other applications" shouldn't apply unless you are using Word or some other software to try and capture the image. Directly from ScanGear it should work fine. The Canon link offers a way to send an e-mail for help. That may be an option. We've gone over all the other basic troubleshooting that would apply in this exercise.

 

 

Cherryl Lewis, Computer Software Engineer
Category: Programming
Satisfied Customers: 180
Experience: MCSD * C# VB C++ .NET * Excel * MS Access * SQL Server * Oracle * Java * Python * Pascal * Alice
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