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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Haven't been on for a while and can't remember password,

Customer Question

Haven't been on for a while and can't remember password
JA: When did you last reset your username and password?
Customer: Still using same user name just rest password ***** august
JA: What happened right before this popped up?
Customer: Right before what popped up?
JA: What troubleshooting have you tried?
Customer: When I first turn on my computer it just brings up the page for me to log in and I can't get past there because I can't remember password ***** did do all up
JA: Soon. I'm trying to find the right Network Technician for you right now. As soon as they are ready, I will let you know.
Customer: Ok thank you
JA: Anything else you want the network expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What's the model of your computer?

Does your computer have windows xp, vista, or 7, or 8, 10?
Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,

Expert:  Viet - Network Tech replied 1 month ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,