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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My router seems to be preventing my printer from connecting

Customer Question

My router seems to be preventing my printer from connecting directly to the Web Services. It keeps giving me an error message "DNS Gateway Problem" saying that the printer is currently configured with a DNS server address which does not allow the DNS server name to be confirmed. Help...!
JA: Just to clarify, how often have you been getting this particular message?
Customer: It used to work fine but since December it has not been able to connect. I am still able to print and the wifi link is fine.
JA: What happened right before this popped up?
Customer: ...I really can't remember...
JA: What troubleshooting have you tried?
Customer: Everything - I've run out of ideas. I've followed the troubleshooting menu to the letter but still have the same problem
JA: Anything else you want the network expert to know before I connect you?
Customer: I've followed advice on the printer forum to put the printer IP address into the browser but the browser reports back that it "...can't open the IP address page because the server where this page is located isn't responding."
Submitted: 3 months ago.
Category: Networking
Customer: replied 3 months ago.
just wondering if you have a resolution for yet..?
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

What exactly are you trying to do regarding the "Web Services"?

I will be standing by, looking forward to your response.
Thank you,
Jason

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